Owner was insulting, intimidating, and got physical, and tried to pick a fight with me \r
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My story is a bit long, but a lot happened. Please bear with me. \r
My chainsaw would not start. After tuning up my chainsaw I was still unable to start it, so I went to Hillard Lawn and Garden. I dropped off my Echo chainsaw on July 5th 2013 for service. I told the technician that I could not start the chainsaw and wanted them to fix it so the chainsaw would start. The technician told me a tune-up would cost me $75. I thought this was pricey, but agreed. \r
After receiving a call that my chainsaw was ready, I picked it up on the morning of July 6th 2013. The bill was $107.73, which was much higher than the estimate I got when dropping off the chainsaw, but I paid. Inside the store they had a dog tied up that kept growling at the customers, and the folks at the desk treated me with a cold and dismissive attitude. I took the chainsaw home, tried to start it, and it still would not start. I immediately returned to Hilliard Lawn and Garden. \r
At their service desk I explained the problem. They told me to drop off the saw and they would look at it. I asked them for some additional details. I also asked the service desk why the bill was higher than quoted, and I also asked if they actually test their work after finished. The second I questioned the quality of their work, the owner came over and told me he didn’t like my attitude. He started to question me in a condescending tone. I told him I just wanted somebody to try and start my chainsaw. After he raised his voice to me again, I told him I would take my business elsewhere and have the charges removed from my card. \r
Now here is where it gets weird. The owner FOLLOWED me outside and started insulting me. He told me he didn’t like my attitude. He asked if I was too “…poor and white trash…” to afford the $107.73 bill. He got inches from my face and continued to insult me in his parking lot. He even asked me if I wanted to fight and kept yelling at me to shut up. He also stated that I was “… probably too stupid to start the chainsaw.” I handed him my chainsaw and asked him to start it. He pulled and pulled, fiddled with the choke, but couldn’t start the chainsaw either. \r
When I asked for my saw back and reached for it, he put the saw behind his back and SHOULDER-CHECKED me. I looked to my right and saw he had two of his hired goons standing there, looking like they were all ready to jump me. Once he finally handed me back my chainsaw, I left immediately to have the charges taken off of my card. \r
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