Hertz

My husband and I were lied to by Hertz. On our car's due date, we called asking to extend for one day and were told that we could do so for the same daily rate. Upon my call to Hertz the very next day, I was told they were charging me an extra $200 for that one day because we had entered the weekly rate time period. The representative did not care what the other Hertz rep had told us. She said we were misinformed, but that we still had to pay the extra money. I argued that if we had been told the correct information the prior day, we would have returned it that day. She did not care. CONSUMERS, PLEASE AVOID HERTZ. more

Karen Poteat and Beverly Wyse are the best customer service representatives I have ever encountered! I travel frequently and have never experienced this level of service before. Our business's car broke down and we were left stranded in Chattanooga, TN. The tow truck driver took my colleagues and I to the car rental counter in the Chattanooga airport. After stopping at a competitor's counter and being treated rudely by an unprofessional representative, my co-workers and I stepped down to the Hertz counter where we thought we had walked into a different world. I am not big on writing reviews (in fact, this is my first) but I have to recognize these two ladies for their professionalism and courtesy. They are truly the best. Hertz should be very proud to have Karen and Beverly on their staff. They are the best! Thank you!\r more