Heritage North Inc

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9219 Harford Rd
Parkville, MD 21234

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(410) 663-3752
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Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
Heritage North Inc - Parkville, MD
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Reviews
( 10 )
( 3 )
( 2 )
( 2 )
( 10 )

Best

I have purchased two cars from Heritage Honda . Salesman are courtesy and overall experience was very positive. Prices were competitive and lower than other dealers.

Worst

I took my 08 Accord there for an oil change. I provided 5 quarts of Mobile One. The car takes 4.5 quarts. When I paid the service guy said they put 5 quarts in because the car tak...

Service Dept is the weak point 3/4/2008

I guess I can't rate their Express Service as anything better than Jiffy Lube. When got a tire rotation there, they improperly rotated my tires on my Honda Odyssey, moving the front tires to the back and back to front instead of the industry standard forward cross pattern for front wheel drive vehicles. To make matters worst, I noticed gouge marks on all my tires. Some of them were around the lug nut holes from the obvious missuse of an impact gun. There were also scratches on the face of the rims probably from someone laying them face down. Its too bad I didn't notice this until 5 days later or else I would have demanded compensation. I have only used their express service so I don't know about their real mechanical work, but if you need simple scheduled maintenence, stay away, you'll probably be better off at Jiffy Lube or NTB. They may use Honda Certified Techs for mechanical work, but this is not the case with their Express Service as there were some obvious blunders that anyone wi more
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service department 3/2/2008

i brought my acura in for an oil change for the 1st time and robb peters was very helpful and the service was extremely quick. i was in and out in no time. more
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Customer Satisfaction -- Repost to my prior post. 2/13/2008

I have spoken to Mr. Starr at Heritage Honda. I must say I am quite impressed with the way he is concerned about his customers and that they receive the highest standards of satisfaction. I wasn't pleased about some things that happened and Mr. Starr not only took the time to read my prior post but he also took the time to contact me directly and to fix the issues I had. I can honestly say that after working at several dealerships myself I have never seen such customer relations as this. Mr. Starr treated me as if I was family and his main concerns were that my problems were addressed and that I received the highest standards in customer service. It was such a pleasure and honor to speak to him and to feel that important that he would take the time to contact me several times to resolve any problems I may have had and to make sure things were going well. If I had the chance to buy another car from this dealership I wouldn't hesitate for a moment knowing that the GM Mr. Starr and deale more
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Love my Pilot!! 2/4/2008

I just bought my Pilot at Heritage Honda in Parkville and they were so awesome to work with! The Sales Manager Eric said that his wife has a Pilot and he sat in the car with me for half an hour showing me all of the cool things about the Pilot and what his wife likes about it and how she has everything set up in it like the cup holder, the cargo net in the back, etc. They were so great ? would totally recommend them to anyone! more
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Fast and professional 2/3/2008

I have been servicing at Heritage Honda of Parkville for the last year and have had no complaints. They have "express service" which is just like a jiffy lube, but you have the security of knowing Honda Certified master technicians are taking care of your car. The advisors are always helpful and provide useful information without making me feel stupid. They also have a great waiting area with yummy cappucinos! more
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Great service, great prices 12/12/2007

I recently moved to the area and heard wonderful things about Heritage Honda. I went to the dealership over the summer and was very impressed with the large variety of options and the wonderful service. The employees were very welcoming, very accomodating, and very helpful. I ended up purchasing a car from Heritage and am thrilled with my choice. more
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Good Service 11/7/2007

I didnt buy my Honda Civic from Heritage Honda but the service department treated me like I did. I had some warranty work done and when I recieved my car back they had washed it and vacuumed out my interior and trunk. They even shuttled me to the mall so I didn't have to wait. Thanks for taking care of me. I will buy my next Honda from Heritage. more
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Awful Service, Fake Work 10/22/2007

The wait time is horrendus. I went for an alignment and tire rotation and was left waiting 2 hours.So I get up to see whats going on and it turns out that they forgot about my car. One of the the techs assures me that it will be done immediately. So I wait and after another hour I get up to see whats going on again, turns out that they still aren't working on my car! This time I get right in the face of one of the techs and after apologizing, he assures me it will be done in 30 minutes. After 30 minutes its done and I see they charged me for some stuff I didn't even ask for. By that time I'm just tired and would rather pay and leave. However, when I get home, I check my tires and they aren't rotated! Yet they gladly charged me for it! How nice. I call back and they assure my they are rotated, I'm no idiot, I can tell by the the tire wear that they weren't rotated. Bottom line, stay away, they are too busy trying to do as many cars as possible that they get careless. more
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Slow, Shoddy, and False Service 10/22/2007

The wait time is horrendus. I went for an alignment and tire rotation and was left waiting 2 hours.So I get up to see whats going on and it turns out that they forgot about my car. One of the the techs assures me that it will be done immediately. So I wait and after another hour I get up to see whats going on again, turns out that they still aren't working on my car! This time I get right in the face of one of the techs and after apologizing, he assures me it will be done in 30 minutes. After 30 minutes its done and I see they charged me for some stuff I didn't even ask for. By that time I'm just tired and would rather pay and leave. However, when I get home, I check my tires and they aren't rotated! Yet they gladly charged me for it! How nice. I call back and they assure my they are rotated, I'm no idiot, I can tell by the the tire wear that they weren't rotated. Bascically, they lied straight to my face. I brought it to another dealership (Norris Honda), and they immediately told me the tires were not rotated. After hearing my story about the horrible service of Heritage they offered to do it for free since they couldn't believe a Honda dealership would treat its customers that way. By the way, I bought my car at Heritage, but I'll never go back there again, Norris has won me over. Bottom line, stay away. Pros: Ummm...Can't think of any Cons: Poor Customer Satisfaction, Inexperienced Techs, False Claims more
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Excellent Master Auto Tech 7/27/2007

My family has had all their Hondas serviced here. There is a Master Tech there who's name is Steve ( don't know Last name) and he is the Best of the Best. We ask for him whenever we need a repair done. Our cars are always fixed right the first time. I highly recommend you ask for him to work on your car. more
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I have a very plesant experience here. 9/9/2005

Their service are really good. I bought a crapy Honda Accord. I have already had 3 major parts gotten replaced. They handled them very well. One time there was misunderstanding. I complained to their manager, They called me back after office time. I really appreciated their effort. They really care about their customers. I will continue to do business with them. more
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Heritage Honda Parkville. Dealership in your area. Come visit us today or call for inventory.

Owner Message

  • Heritage Honda Parkville treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenges of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our clients come from all over the Metro! Call us today!

Additional information
  • Hours: Mon-Fri 7:30am-9pm, Sat 8am-6pm
  • Payments: Discover, Master Card, Visa
  • Neighborhoods: Carney
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