Cody from Helping Hands is very responsive and his movers worked rather quickly, which are the only two reasons they aren't getting one star. That said, they ruined a significant amount of our furniture and for that, I can't give them more than two stars. In fact, I would have been okay with them working more slowly if that meant less damage to our things. Here is the letter I wrote to Cody:\r
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""It's been about a week and a half and we've finally gotten a chance to go through everything from the move. My husband and I have moved quite a few times in the last few years and we've suffered more damage to our belongings than we've ever experienced in the past.\r
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Any time we move we expect a certain amount of damage-- dents, scratches, etc. Anything that we packed ourselves, if it broke, we accept it as our responsibility (such as broken plates, cracked picture frames and so on) and we accept it as part of the collateral in a move.\r
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What really upset us was that there was clearly damage that was done by the movers during loading and then hid. For example, there is a significant tear (about 6-7 inches) on our new couch that the movers then covered in a blanket and wrapped up. The same for a sideboard that didn't just get dented or scratched (which we would have been okay with), but was torn to chunks on the side and again, covered with a blanket. These are the most obvious examples of intentional disregard for our things, and doesn't include the breaking of our record player table and a number of other things.\r
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We're not asking for anything from you, but did want you to know that we are extremely disappointed with the service provided by your movers and we are paying dearly for the poor work they did.""
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