This is the letter I faxed to them today:\r
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SEPTEMBER 11, 2009\r
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HEALTH SPRING \r
9701 W. HIGGENS STE 370\r
ROSEMONT, IL 60018\r
FAX: 847-993-1904\r
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HEALTHSPRING:\r
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I WANT OUT OF HEALTHSPRING IMMEDIATELY! AT ONCE!!!!!!\r
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I WAS SENT TO THE EMERGENCY ROOM BY MY PRIMARY DOCTOR TO HAVE A BROKEN WRIST TAKEN CARE OF. THE ER COULDN'T HELP ME AND REFERRED ME TO AN ORTHO MAN WHO IN TURN RESET THE ARM. I FOLLOWED ALL DIRECTIONS!!!!!! TURNS OUT HE WASN’T IN YOUR DIRECTORY.\r
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NOW I HAVE A BILL WITH THE ORTHO DOCTOR OF ABOUT $2000. NO DOCTOR ON YOUR REGISTRY LIST WILL TOUCH THE ARM WITH A TEN FOOT POLE AND I CANT EVEN GET MEDICARE A OR B TO GO TO A NON-HEALTH SPRING DOCTOR. I HAVE NO FOLLOW UP CARE AND WILL HAVE TO CUT THE CAST OFF MYSELF AT THE END OF 6 WEEKS. \r
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No one will help - the primary doctor, any other doctor in or out of this program and especially HealthSpring - it's just pass the buck. HealthSpring stinks the most with it's condescending attitude.\r
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Don't waste your time with this one! Getting referrals from your primary doctor, required for anything and everything, is like pulling teeth out of a rabid pitbull. \r
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HealthSpring is supposed to be managing your medicare account with exra's thrown in. One missed direction and you are screwed. Thank God my neighbor is a surgical nurse and has access to special tools and will help me remove the cast in 4 weeks. \r
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I am a 72 year old retired lady living on $839/month which is just barely enough to live on without having to pay off a doctor $2K when I supposedly have insurance coverage. Obviously I would have been much better off just living with Medicare - Parts A & B. Now I still have to wait for the end of the month before I can get back on Medicare.\r
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Signed, one super torqued off senior citizen.\r
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Pros: Right now can't think of one
Cons: You need a REFERRAL to scratch your bottom
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