Hassan Brothers Jeep

After researching the cause of my intermittent instrument panel problem, I decided to outsource the repair rather than removing the Jeep instrument cluster, cleaning the terminals, and replacing the harness connector myself. A quick web search, and a few phone calls, yielded a short list of repair shops familiar with the problem. Hassan’s estimate was less than 50% of the dealership quote, so I saw this as an opportunity to save $135 and possibly establish a relationship for future repairs. I made an appointment for 8:00 AM to suit my convenience. Although I was prepared to wait, one of the Hassan brothers drove me to the Quincy MBTA station, allowing me to use the time productively. Two hours later, I received a call on my cell phone saying that my vehicle was ready. I returned by bus, and was pleased to discover that my net cost of repair was less than the quoted price. So, on the basis of my “trial” experience, I will certainly return. more

I bought a 2005 jeep grand cherokee. because it was still under the manufacturer's warrantee, quirk nissan on route 3A either couldn't or wouldn't fix it. I was referred to Hassan brothers. the transmission was having difficulty shifting. I was told that they needed to replace the computer. After 3 weeks & no phone call, i called the service dept. The part was in, but nobody bothered to call. I brought it in & also asked for an oil change. After a couple weeks, the oil light & perform maintenance came on. the oil was never changed. Then the shifter needed to be replaced. They replaced it within 30 minutes, but it broke again in a couple days. It was replaced again, and broke again, but this time not as badly. I can still shift, the shifter sometimes just gets stuck. Last week i brought it in for the rear center seatbelt to be fixed because it was jammed & wouldn't come loose. I brought it in and sat in the waiting room for 5 hours, having to call in to work, because they didn't know how to put the part together. once they got it together, it didn't work, and we were back at square one. Needless to say, I have to find another jeep dealership to service my car. Pros: only jeep dealership in quincy Cons: unreliable work, bad service, no parking available. more