I went to Dr. Hart to get invisalign (my treatment ended a few months ago). Everyone there was extremely nice and accommodating while I was considering them... with the initial appointment the service was excellent and the receptionist and nurses were great. Then, the moment I had paid for their services... no more extra friendly communication, no more visits with Dr. Hart... nothing! In fact, the entire time I was a patient there, which was about a year and a half, I only saw Dr. Hart three times! The rest of my visits were with the nurses/dental technicians/whoever was there that wasn't Dr. Hart (most of these people were always very friendly and provided good service). When I initially was through with all my aligners, they had not moved my teeth the way they were supposed to (according to my original treatment plan). At my ending appointment, I wasn't even automatically booked with Dr. Hart in order to discuss any problems/questions/treatment results. I basically came in, they took pictures and then said I could leave. When I said that my treatment wasn't satisfactory, they scheduled me an additional appointment with Dr. Hart. I did get additional treatment (more aligners), which was better but also not completely satisfactory. At the last appointment for these aligners, I was given the same treatment... in, take pictures, leave. No discussion with Dr. Hart. At this point I was so frustrated I just left and will get treatment elsewhere. I would not recommend this place, mostly because once you pay you are not treated as an individual, they just want to move you in and out as fast as possible and are not concerned with your personal results. They want your money and that's it. I wish I had found a place that offered more personal and friendly service, and somewhere that made me feel like the quality of my results and my satisfaction were important to them.
Pros: Good location
Cons: Unfriendly service, unsatisfactory results
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