Harr Motor Co

I think that the Harr dealerships are the absolute WORST in the city. I (unfortunately) bought a used SUV from them. The service was AWFUL it took me over a week and a half to get my vehicle. They kept telling me " it will be ready for pick up tomorrow every "tomorrow" I was told the next day at the latest and they REFUSED to compensate me in ANY way other offering me a rental car for my inconvenience I HAD to give a $300.00 deposit that took almost 2 months to get returned to me the rental car was on EMPTY when I picked it up. Not to mention I was only given 1 key with a remote for the SUV and then had to go out and get a spare key and remote which cost an additional $300.00. I wrote a letter to Mr. Keith Lincoln at Harr Dodge and he didn't even give me the courtesy of calling me back, I had to report them to the BBB and the Attorney General’s Office both of which got no where. The dealership treated me like a nobody. I will NEVER ever buy another vehicle from them or even go there to get my SUV serviced since it was the service department that kept saying it would be ready. I am APPALLED at the way they treated me while I was speaking to 1 of the 4 salesman that I had to deal with, they IGNORED me and looked at my fiancée for the answers even though I was the one buying the vehicle and was the one answering ALL of their questions. This dealership is a joke and I have no idea HOW they are still in business. My experience with them has made me realize that the small little dealerships are the ones for me; you can get personalized service, and great attention as well as MUCH better deals more

While I have not bought from this dealership, I have had my car serviced there and have also had keys made there after I lost them in the snow! Their staff is exceptional. My service concerns were always handled quickly and efficently and the pricing is on par with other dealerships. When it came to my keys those, these guys went above and beyond. They worked so hard to try and walk me thru finding the information I would need so I would not have to call a lock smith. Finally, we poured thru all my car's paperwork and in the most obscure spot found the key code they needed to make me new keys. They acted like I'd been a customer for years. And while they didn't know it, I had been a Auto Dealership Consultant for 5+ years at that point, and they treated me as well as any of my clients would have ( or any other customer could want to be treated). Top Notch service! more