I dropped my pets off for a brush and shampoo at 8am, I went back for them at 3pm to find them being SHAVED! It was dead of winter, very cold and I didn't want them shaved. I told the owners that, and he insisted that is what I had asked for. I just wanted to get my dogs out of there, but one of them was 1/2 way shaved, so I told them to finish, I was finally able to get my dogs 11 hours from the time I had dropped them off. They, of course, charged me for a full shave because the girl said ""well, she isn't coming back."" And I thought she had rocks for brains.
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