Hangtown Affordable Auto Rpr

I just spent over $2000 on my 97 Tracer that took 3 weeks to repair-so many problems along the way & they had no loaner so I was out of a car for 3 wks. I'm really in a financial hole, but the car runs really great & hope I have my lovely car for many years. They do try hard at Hangtown. more

Outstanding customer service, trough, excellent repair and maintenance. more

Excellent and outstanding! more

Appreciate you keeping the Rav going- at least until I can pay-off John's new truck! more

Service was good, ready when promised. Service adviser initially balked at honoring advertised special, saying that it was really intended for new customers. He did, however, honor the special and had the car ready when promised. more

They reviewed everything with me. Answered all my questions and prioritized my repairs from "needed now repairs to those that can wait a little". more

great customer service and the guy in the front counter was very kind and cute too more

Excellent service, friendly, quick and specific to what needs to be done. more

All of their work is done in a very professional and courteous manner more

I BROUGHT MY CAR IN FOR A BRAKE JOB AT 8 A.M. IT WAS INPECTED AND REQUIRED NEW BRAKE PADS, COST 230.00, TIME OF COMPLETION 2 HRS. AT 3:00 P.M. i CALLED MIKE EXPLAINING I HAVE BEEN WAITING ALL DAY FOR MY CAR. HE THEN EXPLAINED IT NEEDED AN OIL CHANGE, I GAVE THE OKAY, 1 HOUR LATER I RECEIVED ANOTHER CALL SAYING BY BRAKE LIGHT WAS OUT. IT WOULD COST 20.00, I AGAIN AGREED MAINLY B/C I JUST NEEDED MY CAR FOR ERRANDS. MIKE THEN SAID I SHOULD JUST AS WELL BUY THE 100.00 CARE PACKAGE, AT THIS POINT I WAS TIRED AND JUST AGREED, I JUST WANTED MY CAR BACK. THE FOLLOWING DAY I REVIEWED BY BILL AND WAS NOT SATIFIED WITH THE CARE PACKAGE, I CALLED MIKE AND EXPLAINED I WANTED A REFUND. HE CONTINUED TO TRY TO UPSELL ME ON THE PACKAGE AND SD I WOULD ONLY GET A 30.00 REFUND. I REQUESTED TO TALK WITH THE OWNERS AND HE SAID TO CALL BACK ON MONDAY. WHAT REALLY OFFENDED ME WAS HE SAID NOT ALL OUR CUSTOMERS ARE SATIFIED CUSTOMERS! I WOULD THINK YOU WOULD WANT ALL YOUR CUSTOMERS LEAVING SATIFIED AND REFERRING OTHER FRIENDS AND RELATIVES TO YOUR COMPANY FOR BUSINESS. AT THIS POINT WILL WILL NOT COME BACK FOR ANY SERVICE . more

The oil change service was great. I would have given 5 stars but there was a mix up with my paperwork. It still states that I refused a service that was recommended for another customers vehicle. more

Hangtown Affordable has a very comprehensive way of looking at your total auto care picture with their inspections and recommendations. I like that you can build a repair map, picking and choosing the important repairs and then blending the minor ones in when your budget allows. In other words, it is not just band-aid repairs but real, and affordable, maintenance. more

Always honest with super friendly staff. Would not take my vehicles anywhere else. more

Hangtown auto keeps my vechiles running so great, i dont have to go in there as much...as they would like me to. more

the shuttle service is wonderful. They also surprise me with a car wash. This time I decided to take my dogs and walk home with them for some exercise. The staff were very patience with my "kids" (all 3) who decided it must be play time in the loby, while I completed the needed paperwork. more

These people are very friendly and can take you to any place in Placerville, i was very satisfied. more

This is a friendly,profession,curtious,reliable and Affordible shop to service my Mustang GT,they take great care of both myself & my car,wouldnt go anywhere else! more