HEART Certified Auto Care

Twice is enough!! My daughter brought her Jeep in for service (Oil change & Lube -- which was done well and priced fairly) and came away with a list of items Duxler claimed needed repair. \r \r First on the list was new tires which they quoted at $722. The problem is her tires were in great shape with only 55% of their expected life used. I took them to COSTCO and to another dealer who both said her tires showed normal wear and should not need replacing for another 15,000 to 20,000 miles. \r \r Then they wanted to do an alignment for $99 but her tires showed no sign of unusual wear indicating an alignment might be necessary. \r \r They told her she needed new front brakes, but her brakes had been replaced 27,000 miles before. I had another qualified dealer look at them and they said her brakes were fine. And Duxler wanted to do a brake-fluid flush for $92.95 which I suspect would have been necessary only if they were replacing her brakes.\r \r Duxler wanted her to replace the Serpentine Belt but when I took her car to a dealer I trust, he said no belt was needed and declined the offer to put on a new one.\r \r They recommended a Throttle Body and Fuel Injector Service but two other mechanics could find no reason to suggest that service was necessary.\r \r I had a conversation with the Duxler owner about two years ago, the last time this happen, and he took offence to my charge that they we telling people to repair items that did not need repair. Of the list Duxler wrote on my daughters invoice this week (which totalled over $1,600) absolutely NOTHING needed to be replaced or repaired.\r \r The Duxler's probably do good work and seem to be nice guys, but they tell you to repair parts on your car that do not need repairing or replacing. I suspect they do this to customers who might not be as automobile-savey as others. My daughter was certainly susceptible and would have paid for hundreds of dollars of un-necessary repairs had I not gotten a second opinion from a couple of qualified dealers. \r \r Duxler's should be ashamed of themselves. \r more

Your crew at Forrest’s Duxler is wonderful! Every time I go in, I feel like a queen. No matter what I need, they are always there to help and that is why my husband and I go out of our way to go to Forrest’s. You guys ROCK! more

Glen at the Wilmette shop is now my hero. Beside the great fuel service, tire pricing etc., he graciously came over and plowed out my car space after the ""Storm of the Century"". I can't thank him enough for taking the time to help out a neighbor who was overwhelmed with all the snow. You have my loyalty (and business) for good! more

I have been coming to Duxler ever since i moved from california in Nov.08, and have always gotten the best service ever. I never have too much of a wait and they always give you detail information about your car...that is what always has me coming back to them, no matter what.They offer Great service,smiles and conversations...i would recommend this place to any and everyone.And the best part...they are affordable.I never leave the place feeling like i have gotten ""taken"" for my money.i will continue to go there for my car repairs as long as we live here in Illinois.Great job Duxler...keep up the great work. See you soon... more

Glenn and his staff are the best!!! Whether I come for gas (which means they pump the gas for me, clean my windows, give my dog a biscuit and me some candy), or have them repair my car, they always provide great service. And while I was waiting for my car one day, Glenn was organizing food that he was going to cook the next day for his staff. I found out that he cooks for his staff every Friday! Talk about someone who really knows how to treat people! What a winning combination: Treat your customers and your staff well. Many business owners could learn a lot by just stopping by for a tank of gas or an oil change. Thanks for the great service (much more than just with the cars!) you share with us. more