H & A International Jewelry

I bought my wife engagement ring here 3 years ago. It has been falling apart, diamonds falling out, ring mis-shapen. I sent it in to them to look at it, since the wedding band we had custom made to go with this ring show ZERO ware it seems odd to me how terrible this 3 year old ring looks. They told me my marketing executive wife is ""hard on her jewelry"" and we would have to pay to have the setting replaced. Then they sent the ring without my approval to the manufacturer to be repaired (not replaced). That was 3 weeks ago and I cannot get a straight answer out of them as to 1. when the ring will be re-set and 2. whether they or the manufacturer have any intention of standing behind their product. I have to call them everyday to which they tell me they are waiting on a call back from someone. They refuse to give me the contact information at the manufacturer and never call me back. I'm getting ready to call a lawyer. Pros: Good prices on some great jewelry Cons: Does anyone actually follow up on ANYTHING here? more

Ten years ago my wife cracked her engagement ring and State Farm Insurance recommended we go to H&A to replace her diamond in Dunwoody, GA. This is how I found them. This is the best place to buy a diamond ring. Great selection of rings, bracelots, watches, ear rings........etc...Buy any diamond and have it appraised and you will see that you have saved over 30%. Top quality choices. A true dealer. Not open weekends during non festive holidays. Open weekends Saturdays till 4 pm from Thanksgiving to Christmas. The best selection and easily the best price. Delays in sizing and or repairs is because they are so good and so very busy. Most of all the other sellers buy from these guys. Today Saturday the 15th of December 2007 I bought my wife a second eternal ring. She is so pleased. I read the other comments and I'm sure from time to time the owner is out of town. Who isn't. I have always peeked into his office and said hello. have everytime and he has always greeted me with a smile and a hand shake. I would go anywhere and look thru the little eye glass thingy and then write down size, color and price then and only then go and visit H&A and compare it all. I promise you you will be surprised at the savings and much better quality. This store is where the other sellers buy them so I suggest you give them a try. Good luck and happy holidays. \r Pros: Great Value and diamonds, personal service, huge selection. The quality and savings are worth getting there during their hours. more

My fiance bought my engagement ring from H&A International Jewelry. Our first impression of H&A was a great one. We had the best service I think anyone could have. Ok so they are not open on the weekends but no true wholesaler is. I worked a little in the jewelry industry and thats one way to tell if a company is a true wholesaler or not. My fiance and I had been to a lot places here in Atlanta and being that I know a bit about jewelry and have worked in it, I knew when people were giving us bad deals, the run around, or not telling us the truth. But when we went to H&A, they told the truth, they gave the correct information and ACTUALLY knew what they were talking about. I don't know what those other people are talking about, OBVIOUSLY they have no idea about jewelry. If you need jewelry, good service and the best prices around, go to H&A! Pros: Place, People and Prices! Cons: I couldn't tell you one. more

My fiance bought my engagement ring from H&A, and though the ring was beautiful, I have never received such horrible customer service. Initially, they told my fiance it would take four weeks to complete the ring. He finally got it almost two months later, after many phone calls which H&A never returned. They have a complete lack of follow-up which should be unacceptable for any business.\r \r My ring was a smidge too big, so I went in to have it resized. I asked the saleslady to size it down 1/4 of a size. However, she talked down to me like I was an idiot and informed me that SHE was the professional with experience and that it needed to be taken down 3/4 of a size. It took them OVER A WEEK to resize the ring, and when I called to check on it, they were rude, snappy, and condescending. I finally got the ring, and guess what? It wouldn't fit over my knuckle. So it needed to be resized AGAIN, which took an additional week, and they charged me for the second resizing. In total, I was without my ring for two weeks for a very straightforward repair.\r \r My fiance called at least six times to speak with the owner, and every time, he was mysteriously out of town. He never returned any of my fiance?s messages, and no apologies were ever made for the resizing fiasco or for the ring taking so long to come in to begin with.\r \r In short, NEVER go to H&A. The staff, from the receptionist to the salespeople to the owner, acts pompous and entitled, as though they are doing YOU a favor. My fiance spent a lot of money on the ring; I would have expected some basic courtesy. Take your business elsewhere; we certainly are.\r more

My husband and I had our diamond wedding bands created by H & A three months before our wedding. We took them out of storage to be cleaned two weeks before the wedding and they lost them - for 5 days they could not find them. The day of our wedding a guest from Canada and her husband stayed at the shop from the time they opened and refused to leave till they found our wedding bands. They finally found them 30 minutes before the wedding. When they handed them over they did not apologize and gave the appearance they couldn't care less about the inconvenience and stress they put us through. Pros: At the time they had a nice sales girl we liked, Pansy, but she has left. Cons: small shop, closed Sat. & Sun., after they have your money they treat you badly more