I wish I could give NO star's to this flaky place. I made a grooming appointment for my 14 yr. old. jack russell terrier and brought her to Groomingdales last Saturday. When making the appt., I let the owner know that I wanted to get her in and out quickly due to her age. When I got there with my dog on Sat, he told me that he was having a "crazy" day and to bring my dog back on Monday if I wanted a faster appt.. No problem--I returned on Mon. to find a sign on the door "Closed due to Illness". Still no problem even though I hadn't received the courtesy of a phone call letting me know not to come. I called on Tues to reschedule and was told to come in on Thurs between 9:30 and 10AM. I arrived with my dog at 9:40 and was told (by the owner--- same person I have been dealing with all along) that I was late and they wouldn't finish her until 12:30. When I reminded him that I wanted a quick in-and-out, he told me to come back in 20 min. and he could have her out by 11:30. I left w/ my dog
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