Greenway Home Services, Llc

If there was a way to give a negative star review, I would, but unfortunately, they are making me rate it, so I'm giving it one start--against my better judgement. I have not had A/C since May 23, 2011, and today is August 24. Thanks to another company, I finally got it taken care of yesterday--what a "nice" summer for one of the hottest ones in history! I have been fighting with them for over 5 years on this unit. They cut/pasted it to death. Last time they came out, they said there was nothing wrong with it (even though the thermostat was maxed out at 90). Since the other company came and looked at it, they found a leak in both the attic and the unit outside (one of them coming from one of Greenway's cut/paste jobs)! I now have a new unit installed (again, not by Greenway), which would have saved us a lot of time, money and sweating, had it been done 5 years ago when the problem started! Lesson learned! more

The service that I received from Cole Jacobus at Greenway was great! He was very professional, courteous and respectful (which was very refreshing). I appreciate the extra time that he spent explaining the issue with my HVAC unit to me and providing me guidance in its proper maintenance. If you need HVAC repairs and live in the Memphis Metro area, you should certainly call Greenway and ask for Cole Jacobus. more

In the last 2 days we have had the pleasure of having two Greenway technicians come to our home for service calls. (David Toles for plumbing & Cole Jacobus for Air Conditioning). I felt compelled to write and express my sincere thanks for the service we received from both Cole and David. My wife and I both appreciate not only the work, but the courtesy and kindness that both of these fine men demonstrated during their visit. They were caring, optimistic, and really made us feel confident and comfortable that they were here and would take care of the issue. I rarely take time to stop and write for things like this, but they were so exceptional I knew I needed to express my thanks. I hope Greenway will recognize them in some way and again thank you for having such wonderful servicemen like Cole Jacobus and David Toles in your organization. more

My AC ran all afternoon on Saturday. A service Technician -Steve, came out at 7:00P.M. and in 5 minutes had the AC working normally. Apparently when servicing earlier someone forgot to un-push"Hold" and I did not know what Hold was. Steve had it operating and it was not his service effort earlier. I have used Greenway for several years along with American Home Shield and have been very satisfied and would recommend both. more