As a consignor:
They wasted an hour of my time going through my wardrobe of mostly high-end designer stuff only to tell me they would take nine items but have this dumb rule that they only accept ten plus items, no exceptions, even though I had an account with them. They asked me to take everything back and come back with one more item. I don't think so. The other consignment shop was happy to take everything. So they lost a couple of hundred dollars there. And I will not be back as a consignor.
As a shopper:
As I was waiting for my turn, I ended up buying a Trina Turk sweater from the ""Featured Item"" rack (not cheap). When I got home I noticed two holes in the sweater. I only got to go back 10 days later (it's out of my way) to show them the faulty sweater. In broken English they accused me of being responsible for the holes, pointed at their sign that reads ""no returns or exchanges"" and would not take responsibility for their poor quality control. It was really outrageous and so incredibly rude. The customer is always right!!!
In conclusion:
Avoid this horrible place at all costs. They do not have any quality control and will blame you if you dare to come back with defective merchandise. There are many more options with better selections all around the city, where you will not get a: ""Well, this is used, what do you expect?"" and ""You should have inspected the item before buying it.""kind of attitude. It is their job to check the items before consigning them.
Try Second Time Around, Fleur de Lis Boutique, Sophisticated Seconds and many more!
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