Green Tangerine Aveda Lifestyle Spa & Salon

On May 18th, 2007, I visited an Aveda Salon/Spa called "Green Tangerine" in South Windsor, CT. I did not have a scheduled appointment, I simply wanted to browse through the store to find some shampoo or moisturziers. When I walked into the store, it was about 9:00p. When I walked into the store, I saw a young woman who was attending the front desk; she did not greet me with a smile or even a hello; in fact, she did not even acknowledge me. As I walked in, she looked up and then looked downand continued to type away at her computer. I proceeded to browse in the salon for 15 minutes or so. At no point during that time did anyone ask me if they could help me find anything or offer me any advice on products. After I had picked up my products, I walked over to the woman to pay. She did not acknowledge me at all, she rougly took my items and began to scan them. She told me the total and told me grab a pen and sign the receipt. I asked her if I could use my Aveda Advantage points here and she grabbed my card and swiped it. I have never had such a horrible customer service experience at Aveda. I was introduced to Aveda because I once wandered into a store and had a lovely young woman come over and tell me about Aveda shampoos. It was then that I became a fan of your store. However, my experience at this Aveda store was uncalled for and very unprofessional. I would suggest that you at least greet your customer, regardless of what time it is, with at least a slight smile to make them feel welcome. I will no longer be shopping at that Aveda salon again. I was so offended that I actually wrote a letter to corporate. This is the response I received back: Thank you for taking the time to contact Aveda. Please accept our sincere apologies for the challenges you experienced at Green Tangerine Salon. At Aveda, we are always concerned when a customer is less than satisfied with any aspect of Aveda products or the service at the independently owned salons. Each and every Aveda customer is valued and appreciated, and your comments and experiences are the most valuable sources of information we have. As this is an independently owned location, we cannot mandate their business practices, however if you have not done so yet, may we suggest contacting the salon owner or manager regarding your experience directly. We are sure they would appreciate your bringing this to their attention. Should you encounter further challenges, please do not hesitate to contact us. Again, thank you for taking the time to share your thoughts and concerns. Sincerely, Tricia AVEDA - Customer Relations - Blaine Aveda Global Consumer Communications more

I & my husband go for the Sweetish Massage with Marie.... she is so nice. Customer service there is really good. With the massage you get a hot stone foot soak which is very nice. We make it a point to go relax whenever possible. An you do leave feeling relaxed. more

I went to this salon because my hairdresser transfered there ( and almost immediatly transfered out!) but I bought 2 Aveda products from them - along with $150 of Kerstase products and a highlight and haircut. The 2 Aveda products did not work out so I brought them back to the store to exchange them. Well, the clerk told me that their return policy was that all products had to be returned within 2 weeks. I said that is fine but they should have told me that when the products were purchased. Additionally I didn't save my receipt as my prior salons maintained my records under my name (which I found out they did too but the manager was too lazy to look it up. ) So, I asked to speak with the manager who told me "what? You have never heard of keeping your receipts before ?" (very sarcastic) . As an individual who spends $300 on average every 2 months at my hair salon, I expeceted better service, so I asked for the corporate managers name and number. Instead she gave me a customer service # which equated to voice prompt hell. I finaly got a call back from a girl there named Jennifer who told me that she would "call a manager there and call me right back." Not surprisingly she never called back. Don't bother wasting your time and your money here. They have no concept of customer service more

Saturday May 26 2007 my wife went in to Green Tangerine Spa in South Windsor Ct to get her hair cut. Her appointment was for 11am. The girl cutting her hair was Marcia, my wife showed Marcia a picture in one of the books and told her, she would like her hair to look like the girl in the picture. Marcia said this looking at my wife's hair that it would be no problem. During the cut Marcia first cut her bangs my wife says she had never had a stylist start with her bangs, Marcia started to dry my wife's hair and then used a flat iron on her hair, my wife told her that her hair was not dry Marcia responded with "oh really" and finished drying her hair. At that time she started to use the flat iron and scissors at the same time. Marcia said "let me show you the back" handed my wife a mirror, My wife told her that it looked nothing like the picture she showed her, at that time they looked at the book again and Marcia told her it's because my wife has so much hair, then asked my wife "where would you like me (Marcia) to cut it, My wife responded with "if I knew how to cut hair I would do it myself" My wife stood up and told her enough damage was done can she talk to a manager and Marcia told her "don't worry I won't charge you for the cut" Marcia went to talk to a manager and after a 5 minute conversation they came to speak with my wife. My wife believes the manager's name to be Sarah. Sarah asked my wife to let them try to fix the problem and that Marcia is a good stylist and she just could not work with my wife. They sent over what Sarah says is the salons best stylist Tanya. Tanya told my wife that she would do the best she could but Marcia had cut her Bangs and lower layer way to short. after Tanya finished we went to the counter and I told my wife that she had hair clippings all over her face, she went over to Tanya and asked her to clean the clippings from her face and Tanya Handed my wife a brush for her to do it herself. We went back to the counter and asked to speak to the manager and they told us she had left & charged us $45 and asked us if we needed an envelope for the stylist's gratuity, we asked why should we pay at all and we were told that the $45 goes toward the cost of cutting my wife's hair and that we received a discount and that they should charge $80 because Tanya is a Master stylist. We are still waiting for a response from their corporate office (Lords & Lady's) more

I enjoyed the pedicure I got there. more

What a great day spa tucked behind this Aveda shop at Evergreen Walk in South Windsor. I went and had a hot stone massage, manicure and pedicure and what a great experience. Alison was my massage therapist and manicurist - she did a fantastic job and I left feeling very relaxed and having great nails :) more