Greater Lakes Mental Health Cr

I'm needing help with my anxiety yet they say I'm done they are so rude selfish and do not care at all I understand why now a friend got banned because they are banning me for leaving too many voicemails when they don't even return your call in the first place, I'm a lot worse off now than I was going in. more

I have never been treated so rudely or indifferently by all levels of staff at any facility, from rude receptionists to operators who constantly disconnect me to well-meaning but untrained therapists to nurses who print out your prescriptions before you even finish your sentence after an hour in the waiting room. This is no way to treat a client, let alone someone who is coming to you in with hopes of improvement. Nothing made me hate myself or feel more hopeless and ashamed of my sickness than the lack of attention and personal care I received from this institution, and I never walked out of there without tears in my eyes. They should be ashamed. I am not sure who will be reading this but I want to formally register this complaint so that maybe something can change for the other people who have no other options. Please, if you are sincerely seeking care, do not go here. I am trying to figure out how to make a formal complaint but I cannot access the information via web. more

The therapist I saw here was not friendly and looked at me like I was stupid, anything I would say. She scheduled me ahead of time without letting me know three times. When I got the calls the day before, I had to reschedule. I stopped going here because of the comfort level, which was none at all. They closed my account and said if I needed another therapist to let them know. I just let them know and all of a sudden I cant get another therapist and they cant re-open my account because my old therapist scheduled me ahead of time without my consent and I had to reschedule. If you reschedule 3 times out of the month, they do not allow you to come back. Nevermind the fact that I a military spouse from SC in WA with ZERO family to help with my one and two year old, along with one vehicle that my husband uses to drive back and forth to work. But, rescheduling due to no babysitter was out of the question. So, I am no longer allowed to re-open my file for another therapist, I have to go somewhere else, which means the process of a referral from my PCM which is out of town for another month! Therefore, I am not going to get the help that I need until there is just no use in going anyways. The operators were very rude with me, although I was as nice as can be. This is NOT the place to go. If you have a condition, go somewhere you will feel comfortable and will be appreciated... this is not the place. Saving some of you the frustration if you have small children and have to reschedule from time to time. Do not waste your time. NOT pleased and will be reporting Greater Lakes! more

Greater lakes offers lots of options, family, personal, marriage counseling and more. We have always had positive experiences with them. The staff is friendly and caring and willing to go the extra mile to make you feel comfortable. Overall we have been very pleased with their services. more