Great Oak Marina

I purchased a Regal boat with a Volvo Penta engine, which came with a 7 year warranty. They were fine during the sale. They recommended 2 Volvo certified mechanics to winterize and summerize my boat, on my property, as they did not offer this service when I bought it. My 4th season, during summerization, I found that I had low compression in one cylinder. I called Great Oak Marina, explained the situation, and said I wanted to have my boat hauled to them, for the Warranty repair. They first said they were very busy, to which I replied, so is every other marina, after all, it's the boating season. They said they didn't know when they would be able to get to it, and I replied, I'm not giving you a deadline. They asked why I wasn't using the person who summerized it, and I said I wasn't sure that their work, didn't create the problem. I said I wanted to bring it to the dealer where I bought it, and to please let me know what timeframe we might be looking at, if I did that. I received a call back, the next day, and they said they didn't want to work on the boat. I had the engine fixed under a Volvo approved warranty, by the mechanic who had been servicing it, but I'm appalled that the dealer who sold me the boat, Great oak Marina, would not even take it back to service a warranty problem. I would never buy another thing from Great Oak Marina, and I'm telling my story to anybody who will listen. These people should not be allowed to sell anything that has a warranty, if they are not willing to service it when a problem develops. It's truly pathetic. more

great oak sold me a 2004 sea swirl striper and love it and plan to buy another, and they really gave me a good experience buying since when i walked in to strong 's surf side and islander looking to buy a boat they didn't even acknowledge me. so if your looking to buy a boat from people who have been in business for 50 years and know what there doing buy from great oak like i did. Pros: sales service Cons: nothing more

WE BOUGHT A BOAT AT GREAT OAK MARINA AND THRU THE SALES PORTION THEY WERE OK. HOWEVER WHEN YOU CALL FOR SERVICE THEY WILL SEND INCOMPETENT MECHANICS TO YOUR BOAT WHO WILL USE ANY EXCUSE TO NOT FIX IT AND CHARGE YOU 250 DOLLARS. AFTER THAT THEY WILL NOT STAND BY YOU THE CUSTOMER AND WILL INSTEAD BE AS RUDE AS POSSIBLE AND SKIRT AROUND THE FACT THAT YOU STILL HAVE A BROKEN BOAT. THE OFFICE STAFF ARE AS INCOMPETENT AS THE MECHANICS AND THEY ARE ALSO VERY RUDE AND WHEN YOU ASK TO SPEAK TO THE OWNER OR SOMEONE WITH A CLUE YOU WILL FIND OUT THAT THEY DO NOT HAVE EITHER. NO OWNER...? AND DEFINATELY NO ONE WITH A CLUE. BE SMART AND GO TO STRONGS MARINE IN SOUTHHAMPTON AS WE WILL NEXT TIME. Pros: nice during sales Cons: HORRIBLE SERVICE; DUSGUSTING CUSTOMER SERVICE; INCOMPETENT O more