Great American Diner & Pub

My fiance & I went to the Great American today for a late lunch. We have been here before but it's had been a long time. Overall first impression when we walked in was that this place nees a deep cleaning and just looked and felt dingy. The hostess seated us, gave us menus & silverware. We then sat for 20 minutes without any recognition that we were there. No servers came to a greet us or to even take our drink order! I saw one server who was filling salt & pepper shakers like she had nothing better to do. We left and no one even took notice! I will never visit this establishment again, they've lost my business for good! They get a big "F" in my book! more

I am writing this for the manager on duty Sue, refuses to speak to me, or anyone in our party. On October 14, myself and my party of 9 came in for a bite to eat. I go there almost every night for a quick drink or three, so why not the place has good food and drink. However this night, it was not. Infact the whole deal gave me one hell of a headache. It started with our waitress, who for some reason would not give her name (she was working the non smoking section) Aside from having to wait 20 or so mins to get even a drink, her attitude was to the point to we really should have just walked out. When she brought out pitchers and asked why she did this (it was kinda out of the blue since we had to wait forever to come over) she rolled her eyes and told us we didn't have to pay extra for them, so relax. Then came the food. Two out of the nine had their food really really bad. And I do mean bad. Myself, I had but two bites of the burger and could not stomach to eat any more. So after bringing this up, and having to wait another 10 mins, the waitress came back and told us their was nothing we could do. We would have to pay for food, we did not eat, and for the sake of health could not eat. Fine, whatever, lets just pay out bill and leave. Another in my party deiced she wanted to speak with the manger. This was Sue. Her customer service was THE WORST I have ever seen in my life. Slamming the cash register, telling me I ate all of my burger when I clearly did not, then threating to call the cops on us? This in it's self was appalling. We didn't get "in their face" as people say now-a-days, nor did we get physical. Why would she even do that? Is this really how she treats her customers? I would not go back here, even if the meal was free. more

BARBARA E. I LOVE THE GREAT AMERICAN DINER ON STREET ROAD MY HUSBAND & I BOTH WORK SATURDAYS SO THATS OUR NIGHT OUT TO EAT WITH THE KIDS 1 yrs & 1 17 YRS. THE FOOD IS GOOD, NICE SIZE PORTIONS NOT TO EXPENSIVE. MY 6 YEAR OLD GET A KID MEAL FOR $1.99. ONE NIGHT I ORDERED THE SAME THING SHE DID & WHEN THE WAITRESS BROUGHT TO ARE TABLE SHE COULDN'T TELL THE KIDS FROM MINE. WE HAVE THE VIP CARD WHEN YOU GO YOU RECEIVE POINTS WHEN YOU HIT 100 POINTS THEY PUT $10.00 ON THE CARD. YOU CAN USE IT ON YOU NEXT VISIT OR SAVE THEM. WE USUALLY USE THEM BUT A FRIEND OF ARE SAVED THERES UP FOR A COUPLE OF VISITS AND WHEN THEY FINALLY USED IT THEY HAD TO PAY NOTHING. THEY ARE FRIENDLY,FAST, I LIKE THAT YOU CAN CALL AHEAD SEATING SO WHEN YOU GET THERE, THERE ISN'T A LONG WAIT EXSPECIALLY IF YOU HAVE LITTLE KIDS. THEY HAVE GAMES IN THE LOBBY FOR KIDS TO PLAY. I CAN'T SAY ENOUGHT BAOUT THE PLACE I JUST LOVE IT!!!!! I've BEEN TO THE ONE IN LANGHORE TO THEY ARE JUST AS GOOD BUT STREET ROAD IS SOOOO MUCH BIGGER & CLOSER TO WHERE I LIVE. WE TAKE THE WHOLE FAMILY THERE EVERY MOTHER DAY... HOPE YOU TRY IT & ENJOY IT AS MUCH AS WE DO.. more

I can't even tel you about the food here because I was too distracted by the strange decor. Whoever designed this place has a propensity for mannequins dressed up like dead celebrities. I guess that's their interpretation of "all-American." It was very strange to eat while watching a Marilyn Monroe mannequin kind of tipped over nearby! more

I love LOVE this place. It's perfect for get togethers, one on one time with your loved one or for family dinner. There is a pub there so if you just want to catch a game and get a drink you could but the pub doesn't interfere with the quality of the diner. The food is to die for. I usually get this cheeseburger on a pretzel roll-yes i typed that right. It is awesome. I can go for one now. lol My fiance usually gets a steak which comes with a side and a soup or salad plus bread. Our bill usually comes to about $25.00 for both of us-depending on what we get. Sometimes it is even $20.00 I highly recommend this restaurant. more

This is a nice diner with large serving sizes. IF you go after 7 or 8 there is usually a fairly larger crowd of younger people. The food is good, and the dinners come with salad which might be enough to fill you up on it's own. Also warm homemade bread is served which is a personal favorite. I highly recommend the greek salad. Be sure to try some of the seafood, especially if it's in a pasta. If you have room their deserts are wonderful and large as well. There is a banana cheesecake that's fried with vanilla ice cream that is out of this world. for the money you are going to spend really a great deal. more