Graham, Camille A, Md - Allergy Ear Nose & Throat Clnc

Dr Ripp had done ear surgery on my kids several years ago-he was always very kind, considerate, and professional. He could always make my children feel at ease even during a procedure. My kids loves him! So when my Dad got ill we went to see Dr Ripp again. My Dad ended up having to have surgery to have his Thyroid removed. (Cancer) I feel like Dr Ripp held our had through this whole experience. He always spent the time to answer all of our questions and concerns. He even called us at home. He never made us feel rushed. His surgery was successful and my Dad is now doing well and you can barely see his scar. Thank you Dr Ripp-you are the best! Pros: Great bedside manner, caring doctor w/ great surgical skills more

My son had chronic ear infections as a baby, so we went to this office to see Dr Vora. We waited for 2 hours for our first appointment (and at least 1 hour for all appointments thereafter) and then felt rushed once we saw the doctor. My baby was upset by the time we were done with the whole ordeal, and now at age 3 he is terrified when anyone touches his ears. If you are in Rockwall, go to Lakeside ENT instead. They are SO much better. Pros: if you must go here, avoid Dr Ripp at all costs Cons: you will always wait at least an hour for an appointment more

We selected one of the doctors at this location based on word of mouth for tonsilectomy's for our children. I almost walked out on our first visit to the office but my wife talked me into staying. Our appointment was at 1:30 and we walked to the back to wait for 30 more minutes at 2:30. So at 3pm we finally saw the doctor. My parents were babysitting the other kidoo in the parking lot for 2.5 hours for a hearing test and consultation. Well, we were impressed with the doctor when we finally got to see her so we agreed on the surgery and had it done. Note: the first appt was in the Rockwall office. The first follow-up appointment was schedules in the Greenville office and I told my wife to get the first appointment. She still had to sit in the waiting room with a 7, 3, and 1 year old for 30 minutes. Then after going to the back had to wait another 15 minutes. Follow up number 2 was back at the Rockwall office and was just as bad. The most recent follow up was today, a simple hearing test. Rockwall office, Appointment time 10:30am. My wife and 3 kids now 8, 4,and 2. She finally got called to the back at 11:30 and then waited another 30 minutes to see the doctor. She finally left the office at 12:45. I normally don't have the patience to write reviews but I just had to in this case. I don't know if the doctors at these offices know how behind their office managers get them, and I really hope they don't. If they do then shame on them for making people wait this long by over booking and being greedy. You should only book what you are capable of handling in a timely manner. I am in customer service myself and if I treated my customer as they treat their patients I would be fired or my company would suffer severe customer loss. I hope this review can let others know what they are getting inot with this Office. I wonder what would happen if every patient showed up 1.5 hours late, would they have cancelled your appointment and charged you for a no-show?\r Pros: The Doctor seemed to care once we got to see her Cons: The wait time is uncalled for! I felt sorry for EVERYONE in the waiting room. more