Golden Ring Travel

I had to put in one star- but there should be none. I have had 2 extremely bad experiences with this company. The first time the bus left without us, when I called the rep said she didn't have us booked, when I said I had a confirmation email she said we had to have been late. REFUSED a refund. I finally got that after many hours of phone calls (where she was hostile) and emails. Tried again the following year. This time we called to confirm reservation. This time we were told that I had to come to the office (that closed at 4:00) to sign for the trip the following morning or the ticket couldn't be issued. I was working till 7:30 that night. It doesn't say that on the website. Also she said I had booked pickup at a different location. When I said I had the confirmation email stating the correct place she said she had changed it. An out and out lie. They did, however charge my AMEX. I WILL NEVER AGAIN ATTEMPT TO USE THIS SERVICE. TRAVEL- OR AT LEAST ATTEMPT TO- AT YOUR OWN PERIL. more

Had a good time on the bus trip to casino last Sunday. Pros: Best Value more

Cost of this day is really worth so much more when you can have so much fun relaxing, and enjoying a day out in such bad economic times without going broke doing it. Spent the whole day wondering why my girlfriends and I did not do this trip a long time ago. We will do it again and again. Everything was perfect! Pros: Best casino deals in Baltimore Cons: We had to come home! more

My wife and myself ride many bus trips to Atlantic City and other places to save money. This day to Atlantic City was fun and the driver was safe and nice. We got on bus in Pikesville it made 2 stops after us. We got our bonus of $25 at the Taj majal and a food coupon that we gave to a friend because we got a comp at Trump Plaza for lunch from last time we came. The whole day was good our seats were together with our friends and the driver was smiling and nice unlike some grumps on some bus trips we have been on with other bus cpmpanys trips. more

You have to wonder what incentives were given to the two positive reviews. Obviously they haven't traveled on the busses of any of the other local companies. While the Goilden RIng driver was very nice, their point of contact woman leaves a lot to be desired when it comes to customer service. more

Used my credit card to book few days ahead, even had my seat with my friends reserved with our name (even though it was mispelled) we were all together. Driver was so nice and helpful as this was our first trip to Atlantic City by bus. What a fun day, will return often. Love the penny slots too! You cannot beat the value of this trip. Pros: Cheap day of fun Cons: You have to come home more

Have been travelling with this company and the other bus companies to Atlantic City since 1989 so I think I can be said to be expert in my travel experiences. Wish I could say the same about my gambling history but that is another story that I share on bus! This is the best value, best ride, most on time service to Atlantic City . My casino bonus of $25 cash for a $32 bus ticket lets me gamble a little bit then enjoy my day sightseeing, even shopping at the new outlets not too far to walk to and get back before the bus leaves me. I got left once and took a greyhound home because I was late getting back. The $5 food coupon at the Taj Mahal is good for a cup of coffee and a cookie before you leave but not much else. Food places at casino are expensive so I eat on the boardwalk. But, the bus service is greatt, the seat reservations helps keep everyone from fighting over a seat when you get in the bus This happens in the other bus companys all the time. Drivers are so nice. Mr. Sam, is great. With the price of gas it is not worth driving and tolls. Buses are clean and comforible and you get a free cup of coffee before you leave! I read the other peoples reveiw and wanted to add mine. I was on the Gunther bus that break down and a Rohrbuh bus that break down two times. We eventualy got home but I go to Atlantic City 3 times a month so I have no fear riding buses. The buses are good. My friends say same thing and we all have fun on bus. Hope you read this. Pros: Great casino and bonus, nice driver and bus, nice movies Cons: Not enough time. I shop sometimes and get late. more

I agree with your previous reviewer. I was also on the bus that was 20 minutes outside of Atlantic City heading to Maryland when the entire bus filled with smoke and was totally disabled by what we were told was a malfunctioning transmission. Needless to say, we were all very shaken and gagging and could not get off the bus fast enough! There were sparks and a thud even as the driver brought the bus to the side of the road. The temperatures were freezing as we stood as far away from the smoking bus, not really knowing if it would catch fire or even explode. The EPA responded quickly as did the AC police. The Haz Mat crew quickly doused the oil and/or gas that quickly flooded onto the road. Pros: Wonderfully skilled and professional Driver, Sam. Convenient pick up location Cons: Faulty Equipment and disrespectful employee more

If you don;t mind poor and rude customer sevice, busses in poor condition that breakdown with ownership taking no responsibility and brushing it off as one of those things,and the odor of engine fumes, then this Pros: Great Driver! Cons: Terrible and rude service. Busses poorly maintained. more