Steve K. was at my house within a couple of hours of me calling Gold Medal about my loss of hot water and leaking bathtub. I also received a call about 30 minutes prior to Steve arriving. Steve came to my door with his own carpet mat and boot covers which I appreciated since I just had new carpet installed (fyi - Sears delivery guys were there just prior and I had to give them plastic bags to cover their shoes). He assessed my issues and provided a written quote for the work to be performed to correct my issues. Gold Medal tends to be slightly higher priced which is why I gave 4 stars but I definitely feel like I get better service than I have from other local and regional plumbers I have tried in the past. I agreed to have the work completed so after I signed off on the work order, Steve worked on fixing my issues. The quality of work (from what I can tell) was good and Steve pointed out other deficient items I should have taken care of in the future to avoid additional problems and bigger plumbing headaches. He provided written quotes for all of the items I asked him to quote for me. Overall, the service he provided was very good and consistent with other Gold Medal plumbers I have used on various properties in the past.
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