Gexa Energy Lp

The customer service reps are not always knowledgeable about the services you are recieving. They certainly don't go out of their way to help you pay your bill. They don't tell you ALL your options. The wait time just to speak with a rep is horrible. I called the customer service line on 9/25/08 and was on hold for an hour and still no one picked up. I have also utilized the option to leave a message. On ehtat is supposed to be returned by the next avaliable operator. Yea that doesn't happen either. They are very slow to connect or even transfer your service too. Pros: They WERE the cheapest electric co. but not anymore Cons: Extremely long hold times, rude customer service reps, high rates and extra charges more

I signed up for a Gexa account in October 2007. The fine print indicated that it was a 12 month contract with an early termination fee. When I called in February 2008 to cancel my service, they service rep did not indicate that I was subject to such a fee, and because I had signed up for service 5 months before, I did not re-call the early termination charge. The service rep closing my account should have informed me of the $150 early termination fee. If I had learned of it at the time of account termination, then I would have kept my account with Gexa open, earning the company more revenue. The service reps taking account transfer requests should think of ways they can keep business for the long term, not charge one-time $150 fees. Pros: Good per kwh prices Cons: Lack of concern for keeping existing customers more