Gerald Hyundai

Everyone was very nice and helpful. They made me feel comfortable with eh whole process. more

Tony was a fabulous sales person. We felt very well taken care of- thank you for an excellent buying experience. more

Personnel was very helpful- Edward Baronia especially professional attitude, Sunny too. I appreciated the follow-up after my initial visit. more

It was an easy and very helpful process. I would recommend you again. more

Our return to Gerald Hyundai was a real pleasure thanks to the professionalism of our sales consultant, John. He made our decision process very comfortable- Thank you very much John for your service and kindness. more

Alex was super helpful and told us all about the car. He made our payments affordable and was friendly! more

They worked hard to get the car we asked for and a deal that was satisfactory. more

Very easy to work with. Friendly, pleasant, and explained everything I wanted to know! more

Augie was my original salesman and I appreciate that he was not overly aggressive. That is a turn off for me and Augive was not like that. Dany stepped in when I cam in unexpectantly to pick up the car and was great. I appreciated the flexibility since my Saturday will now be freed up. more

Jason really worked well with me! Thank you for such a great experience! I highly recommend Gerald Hyundai to everyone! more

salesmen helped us a lot with a saving option on the car. He also got is in a new Sonata hybrid. Thank you more

I thought once I had an excellent customer service & care when purchasing my vehicle- I thought it would stop there- Today was my first service request and Wow- what a team! Michael Hall for sales and service today- greeted me by name. I will continue to tell all how customer car is a priority for this company. more

Purchased 4 cars in the past 5 years, and this was the BEST buying experience! Dany was a pleasure to work with, along with Mike Chino. Will definitely come back. more

Dany did a great job with my company purchase! He was ready for us and everything went perfect! Thank you! more

I needed a new car. It was my only day off for a couple days. I needed a car right away. I also had to be at my son's concert. I already knew that the hyundai were a good car. I wanted a car that got good gas mileage. I told all this to Mike, he got to work right away and had me test drive a Accent. It was the right car for me. I liked it right away. He knew I had to be to my son's concert. Mike Wiley and Ed Sparti helped me get my financing for my new Accent. They got it all done in a short time so I wouldn't miss my son's concert. It was great to see my son's face to show him my new car. I appreciation all the work Mike Wiley and the rest of the team did to make my day a happy one. more

Mike was very professional. The atmosphere was very casual. It was a relatively stress free experience! Thank you! more

We really enjoyed working with Frank. He worked hard as a customer advocate to get us exactly what we wanted within our budget. Thank you! more

Randy was a pleasure to deal with! He was very friendly and a great guy! I will definitely send people to him!! more

The selection and quality of the available autos was very impressive. It was very easy to walk around and view the different types of autos that they had. I was greeted as soon as I started looking at cars and the salesperson, Andrew, was very outgoing and was able to answer my initial questions about Hyundai cars. When I had decided which type of car I was interested in, the salesman showed me some different types of the car and was able to answer every question I had. I was able to test drive the auto that I was interested in and the salesperson was able to show me all the different features on the test drive. When I decided to buy the whole transaction went very smoothly and they went out of their way to explain all the numbers and information. My overall experience at this dealership was great and I would definitely recommend them to anyone looking to buy a quality automobile. more

This is absolutely the worst new car experience of my lifetime. I will never set foot in this dealership. I purchased a brand new 2011 Hyundai Elantra on March 31, 2011. On Apr. 4, 2011, I experienced a blow out of the left front tire. The car does not come with a spare tire, it comes with a can of fix a flat and a small 12 volt air compressor. Since, the inner sidewall of the tire was cut the fix a flat was useless. I called the service department at the dealership and was told to call roadside assistance. I ended up getting a spare tire from a friend and driving the car home. I called the service department back and spoke to the service manager who told me that they would order a new tire for the vehicle. On Tuesday I brought the flat tire in and asked the service manager if I was responsible for purchasing the tire. He told me that Hyundai would take care of it. I was very glad to hear that, considering the car was less than 4 days old. On Thursday after waiting for the tire to be delivered the sales manager called me and told me that the can of fix a flat was $94 and did I still want to order it and that the bill for the tire was $200. I asked him why he suddenly changed his story on taking care of the cost of the tire. He told me we discussed the price of the tire on Monday when I called. I told him that I never would have told him to order a tire if I knew it was $200, that for that price I am sure I could find the same tire somewhere for much cheaper. Basically I waited for 4 days without a car and then was lied to flat out by this sercive manager John at Gerald Hyundai. I promptly took my tire and rim, left the store and got a replacement tire at NTB for $65 less. This guy is a complete liar and cheat. They tried to over charge me for the tire, which he originally said that they would cover, to top it off he then tried to sell me a can of fix a flat for $94. I wish I could return the car and purchase it elsewhere. I have never been blatantly lied to by a service manager from a new car dealership in my life before until now. I will never do business with Gerald Hyundai in North Aurora, IL for anything. I would not even let them wash my car after this experience. more