I paid another company to clean the roots out of my sewer line, and run a video camera through the line to check on its condition. They responded with a $10k-$20k range estimate to line the pipe, no explanations. I called Gene Johnson P&H for 2nd opinion. Woody looked at the video then visited the house, gave his honest opinion that the video did not indicate the pipe was in such dire condition, told me of my other options for preserving the condition of existing pipe for the next several years with little risk of catastrophe. His suggestions were mostly home-owner actions, plus have a plumber clean the roots out again in another year (around $300). I was relieved nearly to tears. He didn't sell me a 4-5 figure plumbing job, just gave me a professional informed assessment that has earned my trust for all future business and that of every person I know who will hear the story of my experience with this company. Thank you Woody, and Gene Johnson Plumbing & Heating for the way you choose to do business. --Cynthia
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