I received a bill saying it was delinquent on my account when, in fact, I had never received anything from them before. It was for a procedure that was done during surgery, so I had no way of knowing another bill was coming.
Anyway, I had to do research to find a phone number (the phone number they gave on the bill was the hospital's main number), the bill listed a department number that doesn't exist as the location (the hospital had no idea what that was), the bill had an account number on that was obviously incorrect, and the address to send to was a P.O. Box, I believe.
After tracking them down, I called their office. They verified I had the billing office of the right doctor but couldn't find my records by either account number (no surprise) or by my name, which was obviously on the bill. Something needs to change there.
Doctors, if you are considering using this billing service, carefully consider it again.
Pros: Sounded nice in the phone.
Cons: They don't do well with records.
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