Geek Squad

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a ?No Fix No Pay? guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn?t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn?t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer. more

My daughter bought her laptop at bestbuy and purchased a warranty. She took it to Geek Squad in North Olmsted and was given a completion date of 9-18-08. She has contacted them several time since this completion date and has been given the run around. This laptop is her life , her business. They were supposed to fix it or replace it . They tell her it has been sent out for repairs and they do not have a phone number to reach them and that they (repair) are not responding to the only source of communication they have with them which is email. I think something stinks here. They are definitely giving her the run around. I do not believe they cannot comunicate with someone that does there repairs. Nonsense! She has asked to speak with a manager and he/she has the same aloof attitude as does everyone else she has spoken with. I definitely would avoid this place of business in the future. It is such a shame. Usually people perform and act in a way to take a little pride in what they do, but we sure are seeing less and less of that in the world today. Again, what a shame. I hope someone from geek squad sees this and fixes their people skills problems, and learns to take the ball and run with it to get work done in a timely and efficient manner. Instead of offering dull promises you cannot count on. They did not even offer a loaner or any type of tempory solution in the event of a delay. Nothing NIL... Not even any answers except that no one knew what was going on. more