Geek Squad

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a “No Fix No Pay” guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn’t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn’t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer. more

If you dial the 888 number - forget it. Speaking to a real human at Best Buy is virtually impossible. If you go to the store, speak to the service desk, you will be well pleased. It floors me how much Corporate America has changed since I earned my AAS degree in Business Management as the last graduating class of what was Utah Technical College, March, 1987. AAS means Associate in ""APPLIED SCIENCE"", with emphasis on""APPLIED"". My minor was Marketing. I was taught my the best and the brightest and left with a feeling of hope for our country if only a few of the principles learned were actually applied. As years went by I watched carefully as perhaps the first line of defense as well as support for any large company, CUSTOMER SERVICE took a nose dive across the board right for the toilet - BEST BUY definitely included. Well structured but aloof. I was told by one who works there that news hires get a white shirt and go directly to the GEEK SQUAD! Raised eyebrows? Me too. I went in a few days ago to pick up a DOCSYS 3 Ethernet Hub for my new ARRIS broadband modem. A what? I left, bought it at super WALLY-WORLD. more