Geek Squad

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a ?No Fix No Pay? guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn?t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn?t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer. more

After leaving my computer with the geek squad for a few days I expected to be able to pick it up. I returned at the designated time and found that they hadn't even started the virus removal process. I inquired as to how much longer it would take to complete the service and the young man who was helping me couldn't give me a definite day and asked for me to call back when the manager was there. Concerned and a bit annoyed left and called later that day. I feel like the poor customer service exhibited by them was starting to wear thing upon me. Another few days pass and I return to pick it up again with the same excuse as to why it wasn't ready yet. So I just asked for the computer back. I could not trust that I wouldn't be waiting another 2 weeks. I left with my computer and proceeded to look for another service. I came upon secureremotesupport[dot]com and came across alot of positive reviews. So I called them and by the end of the afternoon it was complete and was at a fraction of the cost. Geek Squad you have effectively made their customer instead of yours. more