Gas South

I received my first bill from Gas South today. The service period covered only ONE DAY! 02/01 through 02/02/11. The bill was $64.29. I used 3.51 therms of gas for the 24 hour period. Charges includeded $3.51 for gas, $9.95 cust serv fee, AGL Pass Through Charges $46.63 and $4.20 taxes. I called Gas South to discuss my $64.29 bill that covered one day. They tried to explain their way around the large AGL charge for a single day but to no avail. They said that is what I had to pay for that billing period. When I asked them why they didnt wait or suggest I wait a single day in order to start me at the beginning of their billing cycle so I could avoid that large fee for ONE DAY they ignored my question and talked about something else. I asked if they could tack that day on to the next billing period and they said they arent able to change their billing periods, they said the billing periods are set. For the life of me I can not understand how they can charge $46.63 AGL pass through for a single day. Honestly I feel I was set up. I called to establish service in mid January, they told me my service would start 02/01, I am sure they are full aware of their billing period as they told me they are set. It is like they wanted to start my service at the very end of the billing period in order to be able to charge me the AGL charge for that billing period. I feel ripped off. I will cancel my service ASAP. I am going to get in touch with the BBB, Clark Howard, WSB who runs their ads and some other agencies. STAY AWAY! more

I work for Gas South and would like to better understand and assist you with some of the issues listed in this forum. My goal is to provide you with outstanding service and help you understand the charges on your bill. Please contact me directly at gregory.dunavant@gas-south.com. more

My latest bill was $110.00 more then the previous bills this winter. Looking at my bill I saw that I was paying $9.95 for customer service, paying 2 late fees for $10 each and paying $30 for the AGL pass through fee. My actual gas charge for the month was $109.75. My bill was $180.27 with all the fees.The explanation I was given was that on my previous 2 bills they didn't do a complete reading, so I wasn't charged a late fee or AGL pass through fee. But, I did. They were about .71.I am really disgusted about paying what I feel is a waste of money. If I had the money to pay my bill on time, it would be paid on time.So paying them a $10 late fee each time it's late, and a customer service fee of $10 really seems to be a waste.And $30 for them to get the gas from Atlanta Gas to give to me is rediculous. And on that note, I think that if they can't bill me for my charges on time, shouldn't I charge them a $10 late fee? Anyway, as soon as my contract is over I'm over them. This is for you. Be warned. more

I was paying 5.95 per month csc for gas south. When I renewed my contract they sent me a confirm it it stated $9.95 monthly fee as opposed to my previous fee of $5.95. I just checked the rate comparison in ga and everyone else charges 5.95. I feel like I was defrauded since they failed to verbally point out that tlmy monthly was increasing. I don't believe this is ethical. more