Gables Shoe Repair

I was very disappointed by the level of customer service and the quality of their work. \r \r When I first entered the store, I was greeted by a very sour-faced woman (which really should have been a good indication for me to take my business else where). I dropped off 6 pairs of shoes for various repairs and she told me that they would be ready by Wednesday (3 business days). I asked her again to reconfirm as the Gables are a bit of a trek for me (I live on MB and work on Brickell). So on Wednesday, when I called to check on their status, I was placed on perma-hold. I decided to swing by regardless and the sour-faced woman looks at me and says, ""No, no, I said Thursday."" - which was a complete lie. \r \r When I finally go to pick up my shoes, I found that they had nicked and torn a small fingernail-shaped hole on a pair of patent leather peep-toe platforms that I had resoled. They had tried to cover it up by smearing liquid shoe polish all over the platfom. When I showed the woman the hole, she put on her glasses and rather dramatically, pretended she couldn't see a thing. (It would have been comical, had I not been so angry.) So she takes it to the back room and I can see her and her male co-worker snickering and hear what I assume were snarky comments in Spanish. They simply dabbed super glue in the hole and then demanded payment. (I spent nearly $200 at their store).\r \r So my recommendation is to STAY AWAY from this horrible place!\r \r Cons: Horrible customer service and workmanship more

I took a leather jacket in to be repaired. When I showed up they did not finish the repairs because the owner said that ""he forgot"" to make the repairs and told be to return in a week.\r \r When I returned they had given MY jacket to another customer! They said I had picked it up and that it was not their problem. After having threatend to sue them they called their customers and found my jacket. The customer has not returned my jacket! \r \r Avoid this place like the Plaque! Cons: Horrible Service more

Not only are they very expensive (they charged me $25 for work that I paid $15 for elsewhere), but they were extremely rude when I complained that they returned my shoes to me late (even though I had called ahead twice to let them know when I was coming to pick them at the time they told me the shoes would be ready), without laces, and in a different color than they were when I brought them in. The reviews are unanimously very negative. Stay away! Pros: none come to mind Cons: see below more