Jim was in hurry this day and fit me in. I was grateful for that, but either his hose or his huge metal vacuum head that sucks all the dirt and grime from rugs hit our bedroom door and damaged it. I called him right away, took a photo and then he came over the following week. He said "110% I did not do this" "I have been in business for 30 years and nothing like this has ever happened." He will not stand behind his damage. No one else was in the house or near the door. He closed the door so the dogs would not get on the rug and I left the house right behind him.\r
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Carpet looks great but he is not welcome back in my home to finish the stairs. \r
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I cannot do business with people that will not admit to an accident.
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