Fratello's Restaurant-Trenton

In response to a poorly written and erroneous review of our restaurant we at Fratello more

Fratello's is running down, and rightfully so. The food is absolutely disgusting, not to mention I've heard complaints before I stepped foot into the restaurant about hair being cooked into the food. I decided to have my own experience there, and not only did I take my family, but I was willing to pay very good money for a good experience. The food did not taste good at all. It was honestly very uncomfortable being there. The waitress did not even use our entire gift card! They said that only the minimum amount of food would be taken off of the receipt?? And when we complained about that issue, which was a minor 5$ or so fixable issue, the manager was so condescendingly rude. He treated me like I am an uneducated individual. I am sorry but I am going to Medical School and I brought my family to enjoy a meal. I will not be spoken to in that manner by a manager at a running down restaurant. I respectfully-which was not reciprocated-told him that I will simply pay the bill and not come back or refer this restaurant to anybody ever again. That is that. My family owns businesses and manages. The customer is always right. Even when we have an issue that involves a customer, we will do everything to make that customer happy and leave happy. Apparently this does not occur at Fratello's in Trenton, MI. I am sorry people, but find another restaurant worth paying $100 for, where the food actually tastes delicious and is not thawed from being frozen and called ""homemade."" Find somewhere that makes you feel welcome and happy. more

I use to enjoy goinbg to CFratellos but the last 3 times the service was very bad, I couldent get anyone to wait on my tabel, one night I waited 15 min to get my coffee, The last time I went it didnt get any better and now I will never go back. Cons: service is awful, I would say -1 more

My friends and I recently went to Fratellos on a Sat. night for a nice dinner. And nice it was! We were a tad bit worried at first because we waited at the hostess stand for longer than we should have, there didn't seem to be anyone watching the door. But it was worth it once we ate! We had delicious Crab Cakes for an appetizer, my sister enjoyed homemade gnocchi, I myself tried the filet which was cooked to perfection! Of course we all had dessert, cannolis were awesome! We noticed that the dining room, though beautifully decorated, was not that full? We asked our (friendly) server what the deal was and she told us they haven't been as busy as they used to be, but recently hired a new head Chef and things are DEFINITELY ""turning around"". We gave our compliments to him, and he even came out and chatted for a few. We will definitely return soon! Pros: great food and service, beautiful inside Cons: waited at hostess stand for a few more

We Went to Fratello's , March 2005. (1st experience). We went to the bar. There were two bartenders, a blonde and an older woman. Awesome service at the bar, and we also had appetizers there. Then we were seated in the dining room, a gentleman waited on us, awesome service again. We had steak and lobster, which was wonderful. The restaurant was absolutely gorgeous. Since, that 1st experience we have been back several times. We love it. We would recommend it to anyone. Go Fratello's!!! Pros: food, service, ambience more

GREAT PLACE, GREAT FOOD, AND NOW A GREAT BAND ON FRIDAY AND SATURDAYS FOR SOME GOOD DANCING. VERY FRIENDLY STAFF ALSO, HAS ROM FOR PARTIES TOO. more