Frankfort Auto Haus

Frankfort Auto Haus had the only 2000 Durango with only 45K. They gave me an excellent price and I drove off the lot that day with a big smile :) more

This started off as a pleasant experience...Went in with my fiancee, father and his friend and purchased a Ford Freestyle. There were some minor scratches on the front end and the driver's seat warmer did not work so we were promised these issues would be taken care of by them and we just had to schedule an appt. We also denied GAP coverage when we purchased it as we have that coverage through Allstate. When we went to leave the porter had rolled down all the windows and had it out front. When we got home and went to roll up the windows, we noticed there were tears in the tint on the window where the car information sheet had been. We knew the porter had done that as it was not there when we all inspected the vehicle. We immediately called and made an appt. to have the issues taken care of as well as the tint now. Our appt. was made for 2 weeks later. We ended up having to cancel our appt. for a conflict and they told us we could just come on up whenever we had time so my fiancee drove the car up there at a later date yet then they refused to take care of any of the issues saying the employee that promised us those items was fired and he had promised alot of people things but they couldn't do what he promised us as they would be out of business! We said we bought the car because they not only promised to fix those issues but after we bought the car, their porter destroyed the tint on the window and they refused to do anything. On top of that, a week before my fiancee went up there, we had gotten the payment book from the finance company and the GAP insurance plan was on there! He questioned them about that as well and they told him they would call and have it removed and tried lying saying we said we wanted it! It's been 2 months and it still isn't removed. We filed with the BBB and they finally replied and LIED saying we bought it as SOLD AS and never promised us anything even though they admitted to my fiancee's face the employee promised us those items and we had proof that we had an appt. scheduled with them to fix the items!! We also came to find out that the finance manager my fiancee talked to when he brought the car up there to get the items fixed was one of the employees who promised us items would be fixed!!! We are now talking to an attorney. DO NOT BUY FROM THIS DEALER! I would give them ZERO stars if I could. They are definitely scam artists! Check out the BBB reviews and other reviews! more

I drove 4 hours away to find the only Astro Van out here. Frankfort Auto Haus had the best price! Thanks for all your help! more

I drove over 100 miles for this Hyundai. It was perfect. Nick was awesome to deal with. Thank you Frankfort Auto Haus! more

Really excellent service. Just what I was looking for and no hassle. Would highly recommend. Thanks John more

Here are a few examples\r 1.) The milage they list in the ad's are false, just to lure you in. \r \r 2.) They will sell a car with knowledge of defects then claim ignorance. \r \r 3.) If you file a comlaint with the BBB, they will ignore it, drag it out, then ultimately cause you to reopen it because they pretend not to hear from you then lie to the BBB, when you have proof that you followed the recommendations. \r \r 4.) Check the BBB complaints, read and believe the comments on this site and many other search engines. \r \r THIS PLACE SHOULD BE INVESTIGATED BY THE ATTY GENERAL more

We purchased a car from here about 3 months ago. On the drive home the clutch went out. Then I took it to a subaru dealership and they said it needed a new computer (another grand) and that the gage cluster/abs/check engine lights (dummy lights) had been tampered with and didn't work. Now come to find out that the engine is blown and has only been running on 3 cylinders. So basically they sold me a lemon that didn't have lights to warn me of all of these problems and I bought it as is. I am in the process of working with an attorney because the guys at the dealership are telling me that there is nothing they can do and I owe over $20,000 on a car that is likely to break down at any moment and has spend most of the time in the past 3 months that I have had it in the shop. I think this business is ran very unprofessionally and by crooks. I would not advise anyone to buy a vehicle from here. Hopefully they get put out of business for breaking federal law. more