Foxes Den Self Storage

I have rented a couple different storage units here and a space for my camper. I have not had any problems. I find the place to be very well kept and I love the option to have my payments taken out on auto pay. If i have ever had to call their office i have always had nice service. I recommend this place. more

I found Foxes Den Self Storage to be very professional, accommodating and easy to work with. It was convenient for me because I live out of town and when I called to check on availability they only had one 10x20 unit left. So I was able to reserve that unit and do everything over the phone rather than having to drive to the location. They told me I could move in that same day or just whenever I arrived in town. They were very thorough with explaining everything to me including the fact that my best security was the type of lock that I chose to put on my unit. Security doesn't come from fences or gates because people can just follow one another in and out. They told me the best type of lock to purchase and I found one at Home Depot for about $10. It was also explained to me that I was responsible for insuring my own contents in the unit if I chose to. I found renters insurance for $4.50 a month, can't beat that! When we arrived in town the next day it was late in the day and we couldn't get everything done that evening. I called their office and asked if I could leave our uhaul on the property overnight until we could return the following morning. They said that was no problem and there was no charge. The next day I spoke with a gentleman that was two units down from me and asked him if he had been pleased renting from this company. He said that he moved in about 3 months ago because he chose to leave a different storage facility about 2 miles away. He said the other Storage Company had recently had break ins and they broke into 68 units. He was a Speedway Police Officer and he said more times than not if someone is getting broke into it is someone that knows what is in the unit. Such as a family member, ex spouse or an employee. He said that when he called Foxes Den that he had mentioned it to the agent and she told him that unfortunately she had heard that also. He said that she was honest with him and told him that they had a few break ins several months ago as well. He said she was quick to remind him about the type of lock to put on the unit. So, all in all, I have been pleased with this Company. I've never been late on a payment so I dont run into any problems. I would definitely recommend this Storage Facility. more

Very disappointed. A couple of years ago, it was fine. We used outside storage for our camper; got the propane tanks stolen once...things happen, wasn't going to get bent out of shape over something small. Then, we got a storage unit mid-2011 and it's been nothing but trouble. Lock shackle damaged once, they weren't in a hurry to fix (sorry, can't get anyone there today). We had our camper out last fall, but came back and all the campers were broken in to. Now lock shackle was completely pulled through the door and stuff stolen, again, not in much of a hurry to fix (sorry, can't get anyone there today). I told them the neighbors shackle was busted too. At their request after I was insistent about the shackle repair, moved remaining stuff into another unit; but I should have just left then. Past 2 weeks, started looking around and realized the place has fallen apart, fencing has holes, barbed wire missing, key coded gate can be pushed open by anyone because it doesn't close all the way...a walk around shows that there's multiple units damaged. There's nobody on site to inspect the place on a regular basis, no cameras, no alarms. Another tenant searched me out while I was moving out and asked if I'd seen anything recently; turns out he had the space beside mine that was broken in to that they knew about for 2 weeks. Guy was seriously unhappy. I called them and gave them ample opportunity to make me happy, but they gave excuse after excuse why stuff wasn't fixed and I told them again about the space next to mine and they indicated they did contact him; well, that doesn't add up. That guy's stuff isn't my problem, but at some point you have to watch out for your neighbors. I suppose if they want to call local cops liars, that tells me all I need to know about them. Right from the contract ""In an emergency, Foxes Den can enter my space at any time to make a repair or to secure or protect my property."" This indicates they have a duty to do so, they were informed; yet nothing was done. Gave excuse after excuse about contacting people, saying phone numbers change, voicemails are full, etc, but they messed up my billing once and I got a certified letter within a couple days telling me they were going to sell my stuff. What's wrong with a phone call? It was their billing error because their system couldn't handle having 2 units under the same name; then they didn't even want to waive the fees, but I was insistent. I gave them yet another opportunity to make me happier about the whole scenario and they told me to have my lawyer contact theirs. Really? So I promised them I'd echo my experiences on every review site I could find. I suspect it would have been better for them to try and make me a happier customer, but I just don't think that's their focus. Keep in mind, they do everything over the phone; there's nobody on-site even though there's a building for such. I won't do business again with a storage area like that again, if they're not interested in knowing who stores there, I'm not interested in doing business with them. Do yourself a favor, find storage elsewhere. There are not a lot of choices for camper storage with 2 miles, but there's plenty of choices that seem a lot more secured for inside storage. We moved out camper about 7 miles west of the location, for less money, cameras, codes, alarms, etc. The owner was anxious to demonstrate what they do better than some of their competitors and documented their walkthrough procedures and pointed out how close they live to the site. We got their last spot; obviously they handle their business better and their occupancy rates reflect it. If contacted by the company, I will not remove my review. Everything here is factual and represents MY experience. more

The prices start off good, but will continue to go up a couple dollars here and there. There is no video surveillance on the units, parking spaces, or the gate. I had a 30-foot travel trailer stolen from the Lynhurst location. more