Fort Knox Security

We were asked to give comment as a customer of Fort Knox. We have been happy with the entire experience and we believe you will have the same result. Best. more

very nice folks and did a good job for us. highly recommended more

Thanks to this team of professionals, my business has a great system. Appreciate the support. more

did a great job installing. much appreciated. more

this weekend i felt more relaxed after the neighbor's break-in from last week. i did not want to take a chance that they would come back to try to get us since we are right across the street. I ended up having the installation done on Friday and I am glad I did. thx more

we are very happy with the equipment and service. we had a recent break-in and feel much better about our protection. excellent. more

recommend them to anyone. more

after shopping around, i found the right price and FKS did a good job. the girls in the office were extremely helpful as well. more

We appreciate ya'll beating the competition's price and being prompt with your service. Great job all the way around - highly recommended. more

Dear CitySearchers; These guys do a good job and we appreciate our alarm they installed. Thanks for the opportunity to tell you. S. more

Its nice to know my alamrm is installed to keep our house safe. Love the keychains too! more

we love everything about our protection from these guys. steven did an excellent job explaining everything and we are very happy. i was asked to share my thoughts and have nothing but good to say. thanks more

The people at Fort Knox Security were very honest and reliable. They kept their appointment as they said they would to service everything. Great job. more

Obviously, a competitor has tried to take this company down. I have had zero problems and recommend them to anyone. more

here is a link for the customers to file with complaints on FORT KNOX SECURITY more

I thought it was outrageous that I would be charged $125.00 to change a battery when my died after five years. After I canceled my contract, the company kept taking money from my account. No one would call me back from the company after I left repeated messages. When I finally talked to someone, she had to be the rudest customer service agent I have ever come across. I am still trying to get the matter resolved. Do not use this company. They have multiple complaints from the BBB. more

They have not been my security company for a year, and they are still charging me. They won't even answer their phones. more

Let me give you some stats...Fort Knox Security is owned by Henry Weaver, the same person who owns Turfco Pest Control (another terrible company). They have been investigated by the state of Tennessee, and the BBB has well over 100 complaints against them. The BBB has issued multiple consumer alerts against these companies, but for some reason, they continue to be up and scamming. My experience: I should have known when it took five tries (and over 8 hours of my life) for them to actually come to my house in the 2-3 hour time slot they promised and install my security system. I never had any problems once the security system was installed, but only because my home was never broken into. We had a phone line installed only because the system needed it. One day we discovered that the line wasn't working, we called the phone company and they said our line had been disconnected for months--Fort Knox never notified us of this and I truly believe that they were never monitoring our home. I was tempted to set off the alarm and see if they would even call! The fine print on the back of the contract basically says that they aren't promising ANYTHING--they may not even respond to your alarm! They do not call the police or send someone out. I don't know what they do exactly, besides take money every month. Finally, after moving we had to cancel our contract (fine print on the back says you HAVE to send a letter of cancellation or else you will continue to be billed). They require payment in full for the remainder of the contract. After finally getting them to send our statement, we sent in a check. I was promised our account would no longer be billed. Surprise! It was billed and my cancellation check was cashed. This was no accident, if you read other reviews and the complaints on the BBB. I have spoken to someone today and she says they will credit my account back and I will no longer be billed. I am canceling my bank account and speaking to someone at the bank to ensure that Fort Knox will no longer get a dime from me. BE WARNED! Cons: Everything more

I should have known when the alarm tech arrived in a pickup truck hauling lawnmowers and he had grass in his hair and grass stains on his clothes. I just replaced several windows in my home and im trying to get Fort Knox security to replaced the sensors. You guessed it. NO RESPONSE I messed up and signed a 4 year contract. thats gonna be hell to break. Its not right that a company can take advantage of people and get away with it. I'm in the process of contacting the local news. Maybe the word can get out about this shitty company. Cons: No callbacks more

I have been a loyal customer of Ft Knox Security for five years. This all changed last week when I actually had to deal with their office. The battery on my alarm went out and when I called them to find out how to change it was told I would have to pay them $125 for a servce call to switch it out. This is a routine maintenance item and $125 seemed steep to me, but they are entitled to charge what they want. However when I called back to cancel my service with them, I was told that I could not cancel until July even though my four year contract had been fulfilled over a year previously.I would probably have stayed with Ft. Knox for another five years but I have no intention of paying $125 for a battery replacement. I currently have an alarm company willing to get my alarm operational for a very minimal cost and a one year contract to stay with them. Pros: None that I can see Cons: Bad customer service policies more