Stay away! They lie and use illegal tactics to get people to purchase warranties unknowingly.
First let me state that Desmond was a wonderful salesman. He listened to our needs and found us a great car without pressuring us. On to the finance person, Lisa. For starters, she asked me if I was ready and handed me a stack of papers to sign without explaining any of them. When I decided to fish through the pile and pull out the purchase order I asked why the price was so high. She played dumb and said something like ""I dunno..maybe tax?"". Turns out that the warranty that was supposed to be ""thrown in"" (because the car that had mileage of 3k miles written on the windshield actually had 13k which, Desmond discovered and told us before we started the paperwork) for the agree upon price had been added into the price adding $2500. This pissed me off because I had no intention of buying a warranty from the dealer and would have told someone this had they discussed it with me instead of trying to sneak it in. Lisa then tried to explain that my interest rate would HAVE to go up 2% if we dropped the warranty. She was visibly annoyed that I was even asking. She repeated this several times, I could not have my nice low rate even though I have very good credit, if I didn't buy the warranty from them at that moment. They refused to allowed me to buy that car at the lower interest rate because I was refusing the warranty. I now know that it is ILLEGAL for an interest rate to be made contingent upon purchasing a warranty. I wish I had recorded that conversation. I demanded my deposit back and walked away from the deal and into a lovely Honda dealership that actually asks you if you want a warranty before trying to get you to pay for it. I am now the owner of an awesome Civic which I financed at the rate Five Towns Nissan said I needed a warranty to qualify for. Do yourself a favor, stay away from Five Town Nissan or at least discreetly record the conversations with the finance person. I've bee to have a dozen dealerships in the past year, most were kind of shady. This place has the SLEAZIEST business practices EVER!
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