Five Star Nissan Of Warner Robins

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Horrible, horrible, horrible service!!! I am military and just moved to warner robins last year. I took my car to this place because it was still under the extended warrenty and there was a light malfunction that I needed checked out. No big deal, or so I thought. I was there pretty early in the morning hoping it wouldn't take very long, and the guy acted like it was no biggie, probably 15 min tops. 3 hours later I was so upset that I just wanted my car back, they were not currently working on it and HID IT!!! I asked for the keys and they would not give them back! They said it was an over-night job and their maintence helper would drive me to the nearest enterprise to borrow a car, so reluctently I did. I was supposed to have our car by morning so when I get there they are still not finished with it. After 3 more hours of waiting they finally work on my car (I only see them with it for a total of 30 minutes by the way) and it is finished along with a couple more ""problems"" on the bill. Seriously? I shoulda just called the cops to get my keys and to get it fixed elsewhere. These people are so very shady! You have been warned. . . more

I purchased a used car from this dealership for 10,500.00 including tax-tag-title. Due to a myriad of problems with the car, I returned it less than a week later. They refunded me 7000.00 and kept 3500.00. They told me I sold the car back to them! That is completely absurd! This is a rip-off pure and simple. If you deal with this dealership, take a lawyer with you. This is a scam! more

So I am new to town my guy is military and I was trying to find a resonable used car. 2000-2007 okay miles.. less then 150k we stopped at five star nissan and the crew was great seemed down to earth and completely willing to help. In fact Mike told us that he could possibly get us into a 2008 sentra, ensured he could get the payment around 250 give or take. So we said sure see if you can. He comes back oh yeah look like we can.. then we sign loan documents and everything seems great. Well I start my new job and about 6 days after taking the car home.. we get a call that we either need a good down payment or a co-signer. So we had to take the car back. And with no car, getting out to macon everyday was well not going to happen. If they had not had us sign docs and said that everything was okay then we could have found a car that we would have kept. And I could have kept my job. Just make sure that you have dealt directly with the bank... before you take the car... or you might end up having to bring it back. more