Fisher Auto, Inc.

I would not recommend that anyone buy a vehicle from Fisher Honda. I recently leased a 2014 Pilot from them. When we first saw the car it had a clear mask put on the vehicle, for which we were charged $400 for. I later found out that I could've had a third party install an 18"" mask for $270 instead of the $400 I was charged for a 12"" mask. Shortly after we brought the car home we discovered that the clear mask was peeling up around the mirrors and on the drivers side fender. I returned to Fisher and had the problem areas repaired. I inspected the fixed areas and everything looked good other that a few bubble, which I was told was normal and that they would go away. Two hours after returning home we noticed that the mirrors and the fender would peeling up even more than before. I called the service center and asked for my money back on the clear mask so that I could have it done somewhere else. Since it was a Saturday I was told that I would have to wait until Monday to get an answer. After receiving no call on Monday I called the service center and was told that I wold receive a call from Craig Fisher, the owner. He didn't return my call until Tuesday. He said that he would only refund half of the money, $200. When I told him I wanted a full refund he refused and said ""this stuff just doesn't peel off."" He stated that many times. When I asked him if he was calling me a liar he said ""if that's the way you want to take it."" Eventually, I was refunded the full $400. I wish the story stopped there.\r \r After receiving my refund I took my car to a local shop that I have used in the past. I again asked him to remove the problem areas. When the installer/owner peeled off the clear mask on the mirrors and fender he noticed that when the original clear mask was installed that they scratched my paint with a razor when cutting out the pattern.I immediately took the car back to Fisher. There I met with Scott Chatten, the general sales manager. Scott down played our concerns and said that the scratches would just buff out, which he agreed to do at no charge. When I asked him what he would do if the scratches didn't come out, he refused to answer the question stating ""that's not going to happen."" He repeatedly told us us that we were making a big deal about of nothing and that ""this is so minor it's not even funny."" \r \r I took the car back on a Monday to have them buff out the scratches. Scott called me when it was done, and when I asked if everything looked good he said yes. When my wife and I pulled up we immediately started inspecting the car. Scott came outside as we were inspecting the vehicle and we told him that the scratches were still there. he told us that they would not do anything else until they spoke with the owner who is on vacation. He also said that since we took it to another place to repair the clear mask that they aren't sure if it was them who caused the damage. After, we got angry and I'll admit some choice words were used he threatened to call the police. It's people like Scott Chatten that make people distrust car salesmen.\r \r Since leaving we discovered two spots on the car that were made worse. It looked like the clear coat had been burned through on one fender and they completely removed paint from my bumper.\r \r We have filed a formal complaint with Honda and the Better Business Bureau.\r more

Super experience from Tom and Henry at Fisher! Tom in service has been outstanding for over ten years for our family, and his sense of humor and pofessionalism are second to none. We love him like he is family. Henry (shuttle driver) did an awesome job yesterday because he was able to redirect his colleagues and provide not one but two rides with one hour to pick up two vehicles while our family was in a pinch, He is personable and went way beyond normal expectations. Give these men raises!!\r \r DW from Lafayette more

I just bought my fifth car from Fisher Honda. I have always been very pleased with Doc in sales and the service team is top notch. Thanks Brown! I will continue to buy from Fisher in the future as I have not had one bad experience. more

I recently purchased a Honda Odyssey from Fisher, and I was a bit apprehensive as it was the first time I had ever purchased a brand-new vehicle. Justin Kowatch was helpful throughout the process, very knowledgeable about the products, and very low-pressure. In the end, I had a beautiful vehicle I am very happy with and a very pleasant buying experience. more

When this woman totaled the front of my 2012 Honda in May I had it towed to Fisher. I just want to say that Linda Dickerson in the body shop is wonderful. She called me regularly during the process with updates and does she know what she is talking about! It was great customer service! I think they did a great job repairing my car- it rides well. Thank you Fisher Honda and thank you Linda! more

I had the good fortune of working with Sales Manager Phil Robinson at Fisher Auto while looking for a used car. They currently did not have any cars within my price range, but Phil took the time to help me value my car to sell privately, gave me buying tips, and checked in every so often to see if I'd found anything, in a very professional and unobtrusive way. I look forward to working with him in the future to buy my next car, I wouldn't go anywhere else. He set himself, and Fisher Honda, apart from everywhere else by leaps & bounds. He went out of his way and spent time helping me, knowing a sale would not be made --- where else can you find that treatment??!! more

Needing a new car for the first time in 12 years, I took the advice of a few friends and headed to Fisher Honda to find one. I couldn't have been more happy with the experience, as Mike Poulos found a perfect match for me, a 2010 Honda CRV. Friendly, forthright and engaging, Mike not only discussed the positives but, equally important, the negatives of each of the cars we looked at and allowed me to come to my own conclusions without pressure or bravado regarding the cars he sells. While I don't expect to need their sales offerings anytime soon, I would definitely use them again if need be and recommend the team at Fisher for any auto needs. Thanks for the great car and stress-free experience!!! more

I bought a Hyuandai Santa Fe from Fisher Auto about 5 months ago and have been extremely satisfied. The service I received during the process was excellent. Justin Kowatch was very helpful by explaining all my options and was very knowledgable about all the cars I looked at. I would highly recommend purchasing a car from Fisher Auto. more

I bought a Hyuandai Santa Fe from Fisher Auto about 5 months ago and have been extremely satisfied. The service I received during the process was excellent. Justin Kowatch was very helpful by explaining all my options and was very knowledgable about all the cars I looked at. I would highly recommend purchasing a car from Fisher Auto. more

I just bought a Honda Civic Coupe from Fisher and Tom Ainsworth helped me with a new key. It was fast, reasonably priced, and Tom is so nice and helpful! Tom had been helping my husband with his old Accord for probably longer than I have known him (my husband!).The service department took excellent care of that Accord for 12 years. They always did a good job! Also- my husband surprised me with the Civic and had a wonderful sales experience with Thomas Tomas. Fisher Honda is the best dealership we have ever used! more

I just had my Honda Pilot serviced at Fisher Honda. They were fast and reasonably priced. I particularly appreciate the service from Tom and Brown who are always friendly and knowledgeable. I have used other providers but always come back to Fisher. more

I brought my 2001 Subaru Forrester in for an oil change and inspection, which I had been told by other shops had a leaking head gasket. Bryan Cohen was extremely helpful and courteous in explaining what I did and did not have to do right away, and everything else that was found in the inspection. I've always felt pressured by other shops to have unnecessary repairs, but not here. I can definitely trust Bryan for auto service advice, and will be recommending him at Fisher Auto to friends and family. Pros: null Cons: null more

I had an excellent buying experience with Phil Robinson! I have not stepped foot inside a auto dealership for the last 11 years and Phil made this the most comfortable car buying experience I have ever had. No pressure, just a great deal! Thanks Fisher and Phil, I love my 2007 Toyota Camry Hybrid. more

Lori went out of her way to secure the model and color we wanted with a competitive price. She was fantastic to work with. Our purchase was stress and worry-free. We are thrilled with our new vehicle more

Fisher Kia provided the best new car shopping experience I've ever had. Phil Robinson went to great lengths to find us a vehicle with the features we wanted, at a price that, from our research, was hard to beat. They didn't have the vehicle on the lot, but were more than happy to do a search and then get the vehicle for us. We plan on using their service department as well. If they are anything like the sales department, I'm sure we'll be more than satisfied. more

I had first gone to Fisher Honda in the past for a few simple repairs, and the repair staff were honest and courteous. When my engine on my old vehicle blew out, I decided to go to Fisher Honda because of my previous experience. I was introduced to Phil Robertson, and he showed me a few vehicles that came close to what I was looking for. At first we didn't find exactly what I wanted, and I realize now (and appreciate) that Phil didn't try to push a vehicle on me that I didn't want. We later did find a really good match - decent mileage, great shape, Honda certified. I can highly recommend Phil. I found a good vehicle at a competitive price, and Phil made the whole process very non-stressful. more

We bought a new Honda CR-V, and worked with Tom Tomass, who was personable, knowledgeable, and thorough in providing excellent customer service. We never felt pressured, and were completely satisfied with our experience. more

We bought our Odyssey in 2004 and it's been serviced by Fisher since then. Our service representative is Brownlow Townsend and the job he does has been consistently excellent each time we come in. He understands the responsibilities he has to his customers and his sense of professionalism has always been quite evident. I'm always greeted by name when I return for service and the information Brown gives is consistently accurate in terms of nature of service, cost, and completion time. This attention to customer satisfaction does not change from time to time, and that's one of the reasons it's easy for us to recommend Fisher Honda and very specifically, Brownlow Townsend. CWH more

I bought a previously owned car from Doc and had a wonderful experience.. He couldn't have been more helpful and friendly, also very low-key, with no pressure applied. I'm very pleased with my car and would definitely buy from him again. more

December 28, 2010\r \r \r Mr. Craig Fisher\r Fisher Auto, Inc.\r 6025 Arapahoe Road\r Boulder, Colorado 80303\r \r Dear Mr. Fisher:\r \r This is a multi-purpose letter regarding numerous experiences I have had with Fisher Honda.\r \r Initially, our first encounter with your dealership was during the search for a vehicle as a gift for my wife of 32 years for providing more than a year of loving care and support while I battled cancer. Incidentally, we won that battle. My wife had owned an Acura in the past and my original intent was to visit your competitor next door. However, you had a couple of Acura MDX vehicles positioned strategically in the front corner of the entry towards both dealerships. Bypassing your competitor and inquiring about the MDX models at your dealership lead to the introduction to Mr. Phil Robinson. It is very easy to refer to Phil on a fist name basis because of his approach to providing tremendous detail regarding each vehicle but more importantly the friendly nature w more