Fins 'n Critters

Bad Store. Avoid. more

I have been coming to this store for years now and i havent been 100% satisfied with the service until now. The owner and the new staff have really made a new change in the store with their knowledge and their willingness to share their knowlege with me. I just purchased a baby bearded draqon and all the supplies to make sure that Syble (my beardy) lives a long and healthy life. The man I spoke to was polite and took the time to make sure he answered all my questions even though there were other customers in the shop (there were other staff members to help them). I was very pleased and grateful with everyone there and would recommend this shop to anyone and everyone! more

I'd like to state first that this place improved under the previous management, despite what the ownership gave them to work with. Then said management was removed and replaced, and the business has been downhill ever since. The current staff has no idea what they're doing, have very little knowledge on anything that isn't cute and fuzzy, and worst of all do not honor their agreements. I am all for supporting local businesses, but I cannot in good conscience support a business that mistreats hard workers and does not even pretend to value the transactions it has made. I would give it no stars if I could. more

I've been to this shop a number of times since arriving in ABQ. A few times I have bought fish here; some lived and some died. The tanks are dirty, there are dead fish in some of the tanks that have clearly been there a while (at least days), and the fish are not kept in the proper conditions for their species. When I have pointed out to them that they have fish together that come from completely different water conditions (not brain surgery, like, African Cichlids pH 8, with Severums pH 6) they simply replied that ""nobody in ABQ pH's their water..."", which I highly doubt. Today I went in and there was a whole tank of dying puffers, with two floating on top that had decayed so badly they were unidentifiable, along with another three in various degrees of decay. The remaining alive puffers were layig listlessly on the bottom panting, probably because the water quality was atrocious and they were not in brackish water. This place should be avoided on sheer principle...let alone if you actually wanted your new fish to live. It amazes me when people are so lazy that, in addition to not caring about the well-being of the animals, they don't even care that their inventory is dying and they are losing money... Pros: Occassionally have interesting fish Cons: Owners / workers clearly don't care about their pets - or the customers. Prefer to sit at the register and ignore both. more