Finklang, Kurt, OD Finklang Eye Health Assoc

I have a history of eye problems and have been to numerous optometrists over the years. I recently moved to Lincoln County and that is when I switched to Finklang Eye Health Associates. When I first walked in I was greeted and checken-in promptly. A few minutes later the nurse called me back and began my exam. While there were many test done the nurse explained each one's importance and why we were doing it. As she finished she told me it was nice to meet me, I thanked her and she replied, ""It was my pleasure."" Within a few minutes my Doctor came in, after checking to see if I needed glasses, she called for the nurse who took me to do another test and then dilated my eyes. While dilating I was taken to the HUGE optical section to pick out my glasses. Even the ladies up there were friendly. Afterward I was taken to see the Doctor once more and then my exam was completed. My entire visit took about an hour and was well worth it. I was please that they took care of everything for me in that day as opposed to having me come back numerous times. Needless to say, I have found my eye doc! more

It was a bad experience as soon as I entered the back offices, after waiting for the normal 15 mins in the lobby. The first set of test wently fairly quickly. However after that it went down hill. I had abnomally long waits, my doctor didn't know I was a new patient until she walked in the room. Asked to see the box so she could get the old presciption, which I wasn't told I needed to bring. She had me do 3 more test that didn't take but 5 minutes but then I had to wait another 20-25 while she went to see another patient. She didn't have the time to do a more thorough exam because I needed to leave. I had been there for an hour and a half already. So the bottom line was for her to say she would just reissue a new prescription under the old one. Even after she said I had additional things that needed to be checked but we didn't have the time since I had to leave. Wasn't an hour and half enough to do a thorough exam? This is not Walmart type of set up, but I will say I received better service and better communication from the Walmart optometrist. The entire visit was ridiculous for a professionnal service. Pros: They have Saturday hours Cons: Many and varied, lack of information and communication to no sense of time more