I found Finished for 14 online while doing research to finish our basement. I called at 8:00 at night and they picked up. Todd asked me a few questions and took my information down. I got a call back from Bob the next day and we set up an apnt. When he came out for the bid he answered all my questions and even gave me some great ideas that i had never even thought of. He then came back the next day with a printed up estimate and I was able to go through the pricing with him. He worked with me to get me into my budget. I told him that I needed to get with my husband and I would get back to him. A few days later, a recieved a handwritten thank you card in the mail! He was thanking me for my time and the opportunity to meet with him. Wow! He called back the following week to see how I was doing and if i had any questions. I told him we were waiting for 2 other bids to come back. They never came back. Either way, our choice was made up. We called him up and set up and apnt for him to come back out and write the contract. He brought his son, Todd, and they sat at our dining room table and typed out the details of our basement with us and printed it right there. The next day, i recieved an email from Todd with a plan that laid out all my power outlets, and lights, and everything else that i could have thought of. I had some changes and Todd fixed them the same day and I approved the final layout. The next day the lumber showed up and the framers began. A few days later, Todd set up and apnt to go through all my colors. He brought samples of everything.
The initial work process was fast, but was slowed down by my city. They took 2 weeks to get the permit finished. After that the sheetrockers and tapers came in, then the carpenters and tilers, then the painters. The process flew by. Without my city holding it up, it probably would have been 5-6 weeks start till finish. Im glad i went with the Cella Family. They did a wonderful job for me. I would recommend them to anyone. Plus, I get a $25 gift certificate everytime I open up my basement to show to a potential customer of theirs. They've taken good care of me from start to finish.
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