I lost my closest grocery store (Cub) and I refuse to shop my next closest (Copps) I refuse to shop due to repeated poor customer service. I really don't mind making the trip to Buchanan to the new Festival Foods, which is the best grocery store in the Fox Cities as far as I'm concerned.
My pros:
-- Very large and varied produce
-- Large and fresh deli / meat / seafood department, with a large selection of "ready-to-finish" items like marinated chicken and meatloaf
-- Wonderful salad bar, bigger and fresher than the Roundy's stores
-- Olive / pesto bar
-- Soup bar
-- Sushi bar
-- Cashier at lunch hours and dining tables in salad bar area (convenient for those just popping in for lunch)
-- Hot food bar, great for lunch or on the way home when I don't feel like cooking
-- Good overall grocery selection
-- Large liquor department
-- Nice selection of single-serve beverages near checkouts
-- Decent fresh bakery
-- Other perks offered (though I don't use) like Tot Spot babysitting, etc.
-- Courteous, attentive staff
My cons:
-- Not close to my house (yet... Festival is opening a second store in the former Cub on Northland this summer!)
-- Hard to get out of parking lot if going westbound on College
-- Not a deep-discounter like Wal-Mart but the service more than makes up for it
-- No self-checkouts
-- Sometimes too few cashiers at peak times of day
more