Ferron & Sons Inc

I have never had a towing company treat me so well. Their trucks are clean and large. I had enough room to ride with my three kids in the tow truck and their car seats. They were fast and polite. Their worker was soft spoken and put my children at ease. I also found out they had a mechanical shop so I had them repair the damage done to my car. They were quick and their prices could not be beat. I highly recommend this company. more

Last night I witnessed Ferron Towing responding to a lock out of a 91 yo lady at our local park. She had stepped out of her running car and it locked behind her. After he had opened her car, he heard he would have to follow her 5 blocks to get a check since she had left her purse at her home. He reached in relocked the door and drove off leaving her with her car running, her house keys locked in the car and the dilemma of how she would get home or even how to get into her home. I find this policy unbelievable and actually borderline endangerment of her life. I called Ferron Towing to express my feelings of what I witnessed and they did send another driver. This gentleman was very nice and offered to take $10 off the original $40 lock out fee. I guess there is some redemption to this company. Perhaps the young man was only acting on company policy, perhaps he doesn't have the softskills needed to survive in the work world. Perhaps Ferron's need to re-evaluate their policies on Customer Service. more