Good selection and good service, great prices. Also good hours -- Sat 9 am - 4 pm is longer than a number of showrooms in the area and, depending where you live, the Rt 9 location in Needham is convenient and a little less busy than locations in more commercial centers.\r
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You can wander the showroom for good ideas on sinks, toilets, appliances, counters, cabinets, lighting, faucets, etc. It's a bit mindboggling. Not huge -- there are better places to test whirlpool tubs, for example -- but they do have a good selection of ""best sellers"" and even of shower and sink faucets you can test for pressure and function. \r
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So far, the prices we've seen are better than local high end designer showrooms. Worth a trip for a large project, for sure. \r
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As for service, you can make an appointment or sign-up when you arrive. Appointment is better if you have a lot to cover or tight on time. However, the sign-up process has worked fine for us when we need to browse a bit to collect questions. \r
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Goes without saying that it's better service than a big, national ""home improvement"" retailer.
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