Family Auto Glass

I had Family Auto Glass replace a windshield on one of my cars and was so impressed with their service that I eventually had them replace all of the windows in my home. His suggestion to use a special mirrored glass on the front of my home made the house look tremendous. Not only have I had numerous comments on how great it looks from neighbors and visitors, but I recently discovered when I had my house appraised that it actually increased the value of my home because of his suggestion. I never would have even considered that option except for his professional advice. I have also referred Family Auto Glass to a friend who had to replace the windshield on his classic Corvette. My friend thanked me for the referral because he did such a great job, and you know how particular Vette collectors can be. Thank you for the great work, Family Auto Glass, if anyone would like a personal referral they could always contact me. Pros: Professional and honest more

familly auto glass came to my place of business with mobile unit.factory brand auto glass installed.friendly fast and clean.no hidden charges.I did have trouble reaching them the first time.the phone kept ringing and a message came on from att saying they could'nt get a connection now but when I called back I got a answer machine and family auto glass called back and said they got my message but the phone never rang.S0 I guess they have bad phone service.Other wise It went very smoothly. Pros: best prices Cons: mouldings are sometimes extra more

I can not emphasize enough how sorry we are that we went with this guy. Our insurance agency offered ""their"" auto glass but my husband went with family instead and we are now having to send our 2008 Jeep Rubicon to the Auto shop for repairs due to the damage Family Auto Glass did. Here's the story: First... F.A. (Family Auto Glass) came to give the estimate. Our deductible was $100. F.A. said he would give us back fifty (which is illegal)... we kinda ignored that and he never did anyway. He came and replaced the windshield in March. He jabbed the Jeep so roughly that all the way around the window is paint scratches. He siad that is how it's done. By August there was (is) rust forming on every one of those gashes and a severe leak on the inside of our vehicle. We call him to fix it. The day he is due to come he cancels and reschedules. I take the Jeep to a couple of body shops. They all agree: the damage is from installing the window... the window needs to be removed and the metal sanded down to eliminate the rust, primed and repainted... then the window put back in. I get a quote for $213 considering F.A. takes window out and puts it back in. F.A. comes out and first says ""I see nothing wrong""... then says ""that's how it's done. Scratches on the paint are normal"" then he wants to reach into the visible spots and put primer OVER THE RUST! The corrosion would continue... not to mention what we couldn't visibly see which is obviously there! I tell him how it needs to be done and he argues with me. I tell him to fix the leak but don't touch anything else. Ask about his insurance... NONE! He takes his black tarry glue and does a sloppy job where the leak is (hasn't rained yet so don't know if it is fixed}. He then goes and puts his glue on top of the more highly visible gashes and rust!!! Then takes a photo with his camera phone. He says ""I am not paying to repair your Jeep"" over and over. Great. I tell him I am calling my insurance and finding out what to do... and we may end up seeing him in small claims court. The damage will be more than $213 now since we have to hire a REAL glass guy. Probably closer to $500! I googled his listed business address... no such location.. it's a street corner. The only business registered in Algonquin called Family is Family Jewelers (pardon the pun) but I can't see an actual store. That place is registered to a lady... who lives in Palatine. Feel free to email me if you have questions. We are REALLY sorry we used this guy. more