Fairfax Floors

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2807 Merrilee Dr Ste A (at <p>Serving The Washington Metro Area Since 1990<br /><br /></p>)
Fairfax, VA 22031

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(703) 560-6300
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Fairfax Floors - Fairfax, VA
Fairfax Floors - Fairfax, VA
Fairfax Floors - Fairfax, VA
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Red Flag on Fairfax Floors Policy! Ugh-after spending time choosing new carpet for my basement at Fairfax Floors I was presented with my contract. Big Surprise: even though they ...

Disappointing Experience 7/28/2012

Ugh-after spending time choosing new carpet for my basement at Fairfax Floors I was presented with my contract. Big Surprise: even though they were expecting an up front 50% deposit from me-in my case $2,172. there were no approximate dates of start/completion of install on the contract. When I expressed my concerns to the salesman: how can they expect me to turn over $2,2172. on an open ended contract I was told: "I can’t give you dates when we don’t’ have a signed contract." I did speak to the owner on this matter expressing my concerns once again on signing an open ended contract and the desire for an approximate completion date to be included to reassure me my deposit wasn't lost I was told that was their policy and he wasn’t changing it. How in this day and age can a business expect someone to agree to an open ended contract on completion of service, pay them a 50% deposit up front and not have anything in writing at that time stating an approximate date of completion????? Red Flag-I did state I was looking for APPROXIMATE date-just to be assured it wouldn't be 2 years out. STRANGE-needlesss to say I am shopping else where. Poor Customer Service and Business Policies-don't waste your time with them more
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<p><br />Neighbors Serving Neighbors</p>

Owner Message
  • <p>Since 1990, Fairfax Floors, Inc. has been serving the Washington Metropolitan Community with the best quality products and installation services available. We strive to provide our clients with the best customer service possible. With our team of experienced home consultants and our excellent relationships with major manufacturers, we can provide expert advice and deliver affordable pricing.<br /><br /><br /></p>. Residential & Commercial:


    * Hardwood Flooring
    * Laminates
    * Floors
    * Carpet
    * Vinyl


    All Major Brands - Visit Our Showroom Today!

Additional information
  • Hours: Mon-Fri 8am-5pm ; Sat 10am-4pm ; Sun Closed
  • Neighborhoods: Merrifield
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