Factory Wrench

worst place ever. the owner has got some anger mngmt issues. and he charged me way too much after he said he was getting me a $500-700 deal. called the local factory place and it woulda been 200 less for more work. more

I like Nathan, the owner of Factory Wrench. He really cares about the work he does, and tries to help people out when he can. Unfortunately, this is offset by his impatience with novices. I brought in my beat up 1983 Honda Magna, and even though he says he thought of telling me to take a hike, he decided to help me out. And he was very helpful and put a lot of time into talking to me about my needs. He did me a favor by not taking his usual half-payment in advance, and charged me the cheaper of his hourly rates (though he didn't point this out, and I didn't read the contract closely enough, so I didn't realize this until after the work was done, and I'd pissed him off). He let me provide used parts, and put a lot of time into making sure that they worked properly. However, I am a novice with motorcycles, and I didn't understand right away what sort of deal and service he was providing me. When I tried to understand by talking to him about my bill, he assumed I was unappreciative (rather than just ignorant). He said he didn't want to work on my bike, and that he didn't need to work for money; he does it for fun, and me asking questions about my bill took the fun out of it. He was not interested in hearing my apologies or explanations, and hung up on me after a few minutes. If you go to Factory Wrench, and you like the work they do, just don't question your bill, or you will be asked to not return. more

They insist you pay cash, sometimes before any work is done (cash flow / parts ordering problem) The owner yells at customers (I've witnessed this first hand). Work orders not done to specification and are sometimes lost (also experienced this first hand). Charged for work that wasn't done correctly, or wasn't done at all. in short, NEVER take anything here to be fixed. more

Had me paid cash upfront, then totally failed in servicing the bike correctly, gave it back to me with broken parts, refused to give me a refund and was verbally abusive and I mean not just rude but ghetto-jail like abusive. Did some search on the web and I am not the only one... stay away from that shop. more

Had me paid cash upfront, then totally failed in servicing the bike correctly, gave it back to me with broken parts, refused to give me a refund and was verbally abusive and I mean not just rude but ghetto-jail like abusive. Did some search on the web and I am not the only one... stay away from that shop. Cons: Service, attitude & prices more

If you're ever in Torrance and see a sign that says ?Cycle Doctor? or a guy named Nathan, please turn and run. Please don?t ever even consider taking your bike here. I had a problem with my charging system, so I dropped my bike off and Nathan (the owner) told me he would call me with an estimate. A day later, he called and told me it needed about $400 worth of work to fix the charging system and do an oil change. A day after that, he called again and said the bike might need a new wiring harness - another $500+ - but that he could fix it without the wiring harness. I got another call later that night and was told he could not get it to charge. I told him that I would come pick the bike up so it would be out of his way until I decided what to do. He said it would be $160 for the work he had done and asked if I still wanted the oil change. I told him no I would deal with that later. Saturday I called to see if I could pick up the bike. This is when the problems began. He told me it would now be $241 for the parts and the oil change. I told him we agreed not to do the oil change and was told that it had already been done. So I asked for a breakdown of the price and he started adding things on to the $241 and getting angry. He told me I was trying to rip him off and steal from him. I never even once tried to negotiate with him. He proceeded to attack me personally and even started making comments about my girlfriend. Then he told me that I could not come get my bike until Tuesday because he was going to close up the shop. When I went to pick up the bike, I found it sitting out in front of the shop unattended. When I got to the shop, his 12 year old son was the only one there to take my money. The part that I supposedly paid for was not even installed on the bike! It was given to me in a ziplock bag. So what did he do to the bike? Nothing. Not a thing. I am actually afraid he sabotaged the bike somehow. I guess I?ll only know when I take it to a real mechanic. Pros: NOTHING!! Cons: EVERYTHING!! more

Had some work done on my bike. The owner/ mechanic ended up having to redo his work 2 times after the intitial installation. Instead of replacing clutch cable with new one, he decided to just extend it. Cable broke on me while I was riding 2 times! The last time I brought it back, his manurism was that of a uneducated teenager...cursing heavily at me and blaming me for his improper installation. Mind you that I approached him in with nothing but a profession manner and wasn't even upset as long as he'd fix it the right way. After all said and done, he still didn't replace the cable with a new one and just soddered the old one. I ended up replacing it the next week with a new one. Cons: Owner/ Mechanic is horrible! Takes short cuts to save some money. more

Excellent service and great pricing. Had tune and service done that another shop fouled up, he fixed it for very low price and let me watch the procedure. Had great OEM parts connection that was quick to deliver new foot peg for my GSXR750, thanks again. Pros: Great pricing and fast more

Can do the job but has horrible service. Does not know how to deal with customers. Completely lacks social skills. Pros: Capable of doing the job, mechanically Cons: Work ethic is non existant more