Factory Wrench

I like Nathan, the owner of Factory Wrench. He really cares about the work he does, and tries to help people out when he can. Unfortunately, this is offset by his impatience with novices. I brought in my beat up 1983 Honda Magna, and even though he says he thought of telling me to take a hike, he decided to help me out. And he was very helpful and put a lot of time into talking to me about my needs. He did me a favor by not taking his usual half-payment in advance, and charged me the cheaper of his hourly rates (though he didn't point this out, and I didn't read the contract closely enough, so I didn't realize this until after the work was done, and I'd pissed him off). He let me provide used parts, and put a lot of time into making sure that they worked properly. However, I am a novice with motorcycles, and I didn't understand right away what sort of deal and service he was providing me. When I tried to understand by talking to him about my bill, he assumed I was unappreciative (rather than just ignorant). He said he didn't want to work on my bike, and that he didn't need to work for money; he does it for fun, and me asking questions about my bill took the fun out of it. He was not interested in hearing my apologies or explanations, and hung up on me after a few minutes. If you go to Factory Wrench, and you like the work they do, just don't question your bill, or you will be asked to not return. more

i see other people on here who have had a hard time with this place. i cant see how that's possible. Ive had routine service done on my CBR, referred friends, and now even getting insurance work on my bike done here. The owner is beyond friendly and will tell you everything you should know about what your bike needs even if your on a budget and cant afford it at the time. Looking forward to taking me bike here... again and again. more

I had to spend some money here to get what I wanted, but I was satisfied with the service. Obviously you get way more personal attention at an indy than at a cash vacuum like Del Amo motorsports. I was kind of a pain in the butt customer because I had a lot of questions and special requests but they accommodated. I thought I should come and put a good review since they helped me out. I think Carb work is their specialty, which is what I was there for. I stopped short of doing a full Carb mod update on my Yamaha FZ1, but they did explain clearly why and what should be done. I thought that was nice that they took the time to explain it even after I paid my bill and they no longer were making money from me.? more