I hired the MV office to install tile, wood, base boards and carpet in my house. The job started I believe on Tuesday November 30th.\r
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The tile was installed 1st and everything looked good. \r
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The wood and base boards were 2nd . The installers damaged one of the tiles and did a poor job installing the base boards in every room upstairs. Many of the corners were not flush and many of the base boards were not adhered properly to the wall. Additionally, this crew damaged two pieces of furniture and left garbage in my front yard. \r
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The carpet was 3rd and the installers damaged some of the base boards and left garbage in my front yard.\r
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I spoke to Sheree on Tuesday the 7th when the carpet was completed and told her that both the tile and base boards needed repairs.\r
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She scheduled installers for Saturday AM on the 11th. No wood installer showed up at all that day, only an inspector who looked at the areas of concern and agreed to fix what was already agreed upon 5 days ago. He said the baseboards needed to be ordered and the installers would come to my house the following Friday to do the work.\r
The tile installers didn’t arrive until about 3:00 PM that day and they brought the wrong tile so they were unable to replace the damaged tile. They said they would return Friday the 17th. The other installers never showed up.\r
I spoke to Sheree again on Tuesday the 14th to confirm the schedule and she said both installers would arrive on Friday. I explained to her that our electricity would be turned off until 12:00 PM so if they needed electricity, they must come after 12:00 PM. \r
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The tile installers did arrive in the PM and successfully replaced the damaged tile. At 11:30 AM, I called Sheree to ask when the wood installers would arrive and she said she would find out and call me back. I did not get a return call so 1 hour later, I called again but she was not in the office and the woman I spoke to could not help me but said Sheree will be back in 10 minutes and will call me back. Sheree did not call me back. It wasn’t until later that PM, about the time the tile installers arrived that I spoke to Faith in the SC office and she explained that the wood installers quit on Thursday. Clearly, I was not happy to learn this a day later particularly since I had been asking for an update from the scheduler. Logically, one would assume that the scheduler would know if the installers were still employed or not. Faith called me back later on and told me different wood installers would come today between 1:00 and 2:00 PM. At 2:00 PM, they still had not arrived so I called Faith to ask for an update. She assured me that they “were on their way”.\r
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I would also like to mention that during all this completely poor customer service, Monicka, our salesperson, never called once to ask how things were going. My wife called he to provide an update and in addition to being very argumentative, she hung up on my wife.\r
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After several weeks of excuses and missed appointments, an installer came over to fix the poor workmanship on the baseboards. The job still doesn't look very good but as many other reviewers noted, we were tired of dealing with them and accepted the results.\r
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Subsequently, I spoke to Faith about compensation for having to take time from work and installers not showing up. She agreed to refund $150, clearly a sum token for a $14K job and lost wages on our end. After two weeks by and not receiving a check from them, I follow up with Faith. Unbeknownst to me, they increased the amount of one the invoices by, coincidently, $150 so they are not going to refund the money afterall.\r
I asked on more than one occasion to speak to the owner Jim Rad but he never called me. I sent him an email, most of which this review consists of. As expected, the coward never replied to my email.\r
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